Sorry this happened to you. You did the right thing opening a case with etsy. I too would have been disappointed in this situation. The seller should have messaged you to give you a preview of what to expect your wording to look like and an idea of the size in relation to the cover. This would have been a better idea than embroidering in a default font that the customer has not seen. Perhaps the case will help the seller learn to check with the customer first before taking the time to embroider.
The seller may also only have that fancy font in a particular size and may not have the ability or knowledge/software to be able to resize it. Looking at what they have embroidered there may also be an issue with the size of the hoop they have, restricting the size they can embroider. Larger fonts require a larger hoop and the project may or may not need to be rehooped more than once if embroidering something larger.
Its a shame you didnt get what you were expecting but hopefully with the advice here it helps with any future embroidery purchases you make
The fonts are clearly very different. If for some reason she could not make the shown font so much smaller for your wording, she could at least have emailed you a computer generated picture of what she intended to use and ask your permission.
To give you an idea, depending on the software the info could look like the picture, containing the design in actual size. I used one of the fonts I had at hand so as not to spend too much time on it, not as pretty as the font she showed, but you get the idea.
N.B. Different software have different options for showing, but they all have some way to inform a customer!.
Hallo upsetcostumer. From what I can see, if you would have had the K and A in the same size as on the her product it would have not fit in order to say "Kitchen Aid Mixer". However something in between would have been better. There a re many factors that enter here like did you request the wording, did she stated somewhere the size of the font. Fonts can come in all kinds of sizes.
Now If you want to have more input on this subject, please post it in the Community where the members regularly read and help each other. Here Q&A is designated to help people to navigate the website. For organisational reasons I will remove this post from here after a while