by sugarbear 16 Mar 2017

I made an order for Adorable Applique on 3/13/17. Design # 2081589 will not download. Every time I click on the PES format I get an error message saying file not found. I put in a ticket but still have not gotten a response or the file fixed yet. I have sent 3 messages with no prevail. Can't even talk to a live support since it is always OFFLINE. Why have I not gotten a response?


by rescuer Moderator 28d ago

Please check your download. The file has been fixed.

by rescuer Moderator 16 Mar 2017

Thank you for letting us know here. The support system is not working right now and will only send an automated response. I will include you in a message to the website owner via the PM system here. Please watch for notifications.

1 comment
sugarbear by sugarbear 19 Mar 2017

Thank you for getting back to me I appreciate you more than you know. I will be watching for notifications.