I purchased a design from Adorable Applique but when I went to download it the format I need was not listed. I sent a ticket outlining the problem but have not received an answer. What is my next step?

It doesn't hurt to have one of the FREE programs that allow you to load a design and save it in your format. ARTSIZER, ARTLINK and several others out there. Open many formats, increase or decrease size, flip and work with colors. Very handy just to look at designs in edit mode or stitch look.



Whatn format do you need?



SQ

Tell me which design number and what format you need.


P.S. You will get a quicker response in INBOX to all moderators. I just happened to click here accidentally as I had just worked Chat section. That way I can see when you answer immediately by the red box and number next to the word "Inbox".


Address it to: mops,rescuer,jrob

4 comments

by bevintex 20 Jan 2015

Thanks for that tip, I had always thought you sent 1 msg at a time

by mranderson 20 Jan 2015

I did send a message a couple of days ago, but sent it to test.....no reply.

by rescuer 20 Jan 2015

Include the moderators so we can help you when we can. Thank you

by jrob 20 Jan 2015

I have reported it.