by kmart10 25 Jul 2014

I am hoping someone can help me. I am never been so frustrated!. I purchased a membership from Amazing Embroidery Designs and I do not know how to download the designs I want without having to go through PayPal or entering my credit card. I have been trying for more than a week to contact someone thru the "Contact Us" tab on the web site. No one has responded! I think this site is connected somehow. Can anyone direct me to the person or people that will help me with my problem.


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kmart10

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by shozo1271 26 Jul 2014

There are a lot of very nice, very friendly and very helpful people on here. Click the (community, Q&A Projects) tabs at the top of this page and you can find lots of info too. You will get very comfy here after a couple days :) Welcome! ***Flowers to all*** OH, and if you click on the little flower that has a + sign at the top of each post, you plant flowers for everybody, as they will do for you. I didn't know that at first...

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by bettoire 26 Jul 2014

do NOT click on the cart, click on the design itself---I had the same problem- someone helped me----it should go directly to the format , pick yours then download....

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by airyfairy 26 Jul 2014

Welcome to Cute - this is such a great place to be.

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by crafter2243 Moderator 25 Jul 2014

Welcome to Cute. I am sorry that you had to be frustrated first. You are not the only one that does the normal thing, putting designs in the cart and expect to see $ 0.00 when checking out. In the meantime I hope you are happily downloading.
Angie

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by jrob Moderator 25 Jul 2014

I am so sorry you were so frustrated. I understand, it's confusing to not have your question answered. I sent in a ticket on the 10th and it still has not been answered so that leads me believe that the "contact us" ticket system is not working at all.
I'm glad you found us here and that you got your help. Look around the Q&A as it has been suggested and find out what we are all about. We love new friends and I'm sure you will be happy here.

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by pennifold 25 Jul 2014

A big Aussie welcome from me too kmart. I know how frustrating it must have been for you, I think a lot of newer members do exactly the same thing as what you have done.

I'm sorry you were having so much difficulty in getting a response from Amazing Designs, but as rescuer has said there may be a problem. I'm so glad you had the fortitude to come on here and get help. Love and blessings Chris, Newcastle, Australia.

( P.S. Look around this site and wherever there is a little HAND that appears over a tab click on it to read what it's all about.)

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by 02kar Moderator 25 Jul 2014

Welcome to the Cute family. What you are experiencing is very common. I think we all try to go through the cart rather than click on the design itself. But now you will be downloading the designs to your heart's content. New designs are added on page one so I started downloading the designs and worked my way to the first page so I didn't miss any. Enjoy stitching.

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by graceandham 25 Jul 2014

Welcome to Cute! We have a lot of fun and get a lot of help here. You will love your membership - so many designs for the money and beautiful stitching. Stick around for the camaderie, too. I've learned a lot just reading posts.

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getEdited - SELECT
by rescuer Moderator edited 25 Jul 2014

Do not add it to the cart. Just click on the design you want and then click "Download"
That will take you to a page where you select your file type you want. Click it and your design will download.

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rescuer by rescuer 25 Jul 2014

Welcome to Cute Forum ask any questions we are happy to help!

kmart10 by kmart10 25 Jul 2014

Oh my Gosh - so glad to hear something! Is there a reason no one is responding to my "Tickets"?? Also - do you know if my membership also applies to this site?

rescuer by rescuer 25 Jul 2014

The ticket system may be broken. I will let the owner know. The membership applies only to individual sites.
If you have any other issues we are glad to help!

rescuer by rescuer 25 Jul 2014

There is a membership available here also. The same rule happens here -- do not add designs to the cart.

kmart10 by kmart10 25 Jul 2014

Well I wish I had seen this site first!

kmart10 by kmart10 25 Jul 2014

Thank you for your help!

rescuer by rescuer 25 Jul 2014

Anytime! Please join us here in the forum. Also check out the Q&A tab where many questions are answered. Any questions about this site or the sister sites can be posted and answered there.
When you are finished stitching...post a picture in Projects we love to see new things!

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