by airyfairy 13 Sep 2013

HOME with my machine exactly the same!!! Technician totally baffled. He phoned head office in Johannesburg and they said it was a fault in some of the machines. The new 'innards' will arrive on Monday but I will only take my machine in the following Monday to be fixed. It was absolutely fascinating seeing my machine in bits - they are such clever machines. While I waited I bought lots of things, which of course do not really need :) Sarah.

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Comments (6)

by bnilla9241 17 Sep 2013

Sarah, so glad things are looking up for your machine !

I am guilty of overbuying when waiting in a sewing store !

Hugs, Bonnie

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by airyfairy 17 Sep 2013

Hi Bonnie - so good to hear from you.

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by dragonflyer 15 Sep 2013

Too bad that the "home office" didn't notify their dealers that there were potential problems with these machines...that would have saved a lot of time and grief!!! Glad you will be getting it fixed...the home office should reimburse you for your time and gas!!!

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by airyfairy 16 Sep 2013

Especially the petrol (gas) as it is quite a drive.

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by marjialexa Moderator 15 Sep 2013

I'm glad they're taking care of it for you, and putting all new "innards" into it, hee hee hee. It's so nice to have a dealer that will take care of you when there's a problem, and see that it gets solved. Once they fix it, you can get back to having fun with it again! Happy for you, hugs, Marji

1 comment

by airyfairy 16 Sep 2013

I can actually use it when it decides to turn on. It is a bit hit and miss but when it is on it works perfectly. Have used it all weekend.

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by eleen 13 Sep 2013

I feel for you. Just glad you got sorted with good service.

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by airyfairy 16 Sep 2013

Thank you. I consider it excellent service

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by rescuer Moderator 13 Sep 2013

I am so glad they will fix it for you. I hope it is perfect when they are finished.

I have always thought that the funnest shopping is for things we don't really need! :)