I am so disappointed, I put two support tickets in and have not yet gotten a reply...I cannot download the designs from Cute Embroidery or Amazing...I have missed the Friday freebie and cannot download the bunnies at either website...can someone please tell me what else I can do to get a reply.

I have reported to the site owner. Please send this kind of message to the moderators. Click on Inbox, open a new thread and send it to:
jrob, mops, marjialexa, meganne
You will get a response MUCH more quickly. I'm sorry you are having this proble

Do you get an error message when you try to download?

Can you tell us what is happening? I presume that you have downloaded designs before. If give us more information, someone will have an answer.
You can send a personal message to test if you continue to have a problem.