Well what a happy day, got my emb.machine back handed it in on 7 November, got it back today with a lot of arguments had some good advice from a cute Deane i think, but why does one have to fight so much for what is rightfully ours, have not got much time to complete presents but am going to have a good try, so will be sewing the nights away, Have a Happy Christmas everyone.

That was a long time! Happy Stitching!

Glad your machine is back home!! Stitch away!!! My went in and I got it back in three days. I have been stitching away trying to catch up... Suzanne

I am so sorry you went through all of the frustration and time. But now ypu can get stitching again.

Glad to hear you have your machine back. I am happy to say I have a brilliant dealer. He offers a great service for his customers when I visit the shop and over the phone. I know there are many others who travel quite a distance to have their machines serviced in his shop. If any UK Cuties want his address I am happy to pass it on

service isn't what it used to be
I remember when it mattered to people that they please the customer