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Congratulations. Good customer service brings in more customers.
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19452that is wonderful news Michelle I am sew HAPPY FOR YOU! I hope that I get news too~~~Hugs Loralye~~~
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8227111093I am so glad to hear that the company is doing something right.
34783That is terrific! You will now have the latest technology that I meantioned in your other posting. I was hoping they would pull through for you. I loved the new color they used for the new Ruby deluxe.
62459Yeah, so good to hear when someone does the right thing! ;)
158553Michelle,
I am so happy for you. Enjoy the new machine.
7584Michelle, that is fantastic news. Enjoy your Ruby Deluxe. Hugs Yvonne
132773I haven't been on here much lately, so missed what happened or problems you were having with your machine - but am really glad to hear your problem is resolved and exceeds expectation!
by michemb
06 Nov 2012
Hi Linda
Well it was in the shop for 2 months, got it back and they had to send it back to Toronto and so finally after a bit (maybe alot) of complaining they are replacing it.
hugs
Michelle
38558Woo Hoo! You Go Girl!! You certainly deserve the good news. Enjoy.
Hugs, Nadyne
by michemb
06 Nov 2012
Thanks Nadyne
I will soon be stitch, stitch, stitching to my hearts content
hugs
Michelle
24424Congratulations! How wonderful to have a dealer who stands behind their product!
5347Congrats!!!!! that is such good news. I would say they have great customer service. Let us know how she runs, I know you will be stitching @ 9:45 LOL
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23579That is terrific customer service. I am happy to hear that you are getting a new machine. Yes you are the lucky one!! Hugs, Mary
by michemb
06 Nov 2012
Thank you Mary
I am telling you when he called yesterday I was screaming for joy, he must of thought I was looney, LOL
Hugs
Michelle
33871Wow! Now THAT is a dealer! Hang on to them! So glad you're getting a new machine. I'm just hoping my Diamond gets fixed before Christmas!! (it's 4 yr old)
35675wow now thats what i call good customer service,,....soozie
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109762Michelle
This is such good news for you.
I am so happy that you are getting a replacement.
Let us know how the new one works for you.
EastWitch2
by michemb
06 Nov 2012
Thanks,
I haven't had time to look into the difference between the 2 models but I do know that the tension control component is supposed to be superior. That is good news
I will try her out Asap
Hugs
Michelle
7969Congratulations you have proved that it is worth being persistant when there is a problem. Good Luck with the Ruby deluxe and I hope you have many happy hours sewing together
by michemb
06 Nov 2012
I think my asking the technician what the sold the most of and serviced the least let them know that I was fed up (oh an my telling him so a few times didn't hurt, LOL)
11433517727Very pleased for you. I hope this one will be trouble free. Hugs Shirley
52676Good for you! Enjoy it. I have been a husqvarna person for most of my machines over the years and love them! Lucky Girl!
by michemb
06 Nov 2012
thanks,
I was seriously considering trying another company, but I have changed my mind.
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16513Dear Michelle,
Well done, I think it was the only thing they could do - I believe in customer service and this is certainly putting you first. Love and blessings Chris
by michemb
06 Nov 2012
Hi Chris,
I was hoping but really didn't think they would. I am thrilled
hugs
Michelle
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