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173580Glad to hear you got it straightened out Sigrun. I just got my ruby back after 8 weeks at the dealer and unfortunately it will have to go back for another repair (tension problem). I am not impressed with the service for the viking machines, of course since Husqvarna closed their shipping department now all parts take a long time to get here to Canada from the states making repairs twice as long. Funny how they don't mention that when you purchase these machines.
by sigrun
02 Oct 2012
Wow ..... 8 weeks, I got mine in 3 days - the repair man is usually very quick to repair the sewing machine for me, from 3 to 5 days - but it has happened that I had to go with my Designer1 again and again until it was all right with it and I could stitch on it again, but she's also become a bit old and a lot has been sewing on it - hopefully you will not have to wait again for 8 weeks.
by gerryb
03 Oct 2012
I am with you! Viking's service is almost not! My expensive Diamond is in the shop & heavens only knows when the parts will be there! I have quit recommending Viking to anyone now. IF they work, they are GREAT! If not, lots of luck on service! Sigrun, your dealer/repairman is special, hang on to them! AND it's not only Canada, we have to wait & wait on parts in the US too. Shame on you, Viking!! Every heard the expression "Shooting yourself in the foot"?
by sigrun
03 Oct 2012
I have not any other repairman to choose from, he is the only one who repair the Husqvarna machines and he knows that I can not be many weeks without my Ruby, because this is my job. (I´m in the first place hehehehe) :-)
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