Can someone help me with my external hard drive backup? I have a 1TB Toshiba that is a plug and play that I have had working but had to disconnect from my laptop and when I reattached it did not show the backup of my computer that I'd done in July. So I did uninstall and reinstalled the software. Now, after over 30 hrs of backup the files are there but in rim extension and I can't view or open. There is a notepad file that shows all the files (trying to backup all my emb designs on a second source- just in case my laptop dies) but I am not sure what I am doing wrong. I've read the Owners Manual but it is no help. Any ideas or explanations? Thanks, Beverly

It sounds like you are trying to do it the hard way. I don't even bother installing the software. I just plug it in (sometimes you have to format it, but generally not) and then create a folder on your hard drive. Call it something that you will remember (like backup 10-25-11) or something like that. Create a folder on there. Then, select everything that you want to copy, and RIGHT click on it and drag it to the folder. When you get a dialog box, tell it to COPY to the folder. It will probably take a couple of hours if you have a big file. Then let it quietly copy over and try not to really use your computer hard while it is copying. Good luck. I'll keep this page open in case you have more questions or are still having problems. Hang in there!! You are headed down the right direction.