I've sent them 2 e-mails with no reply. There is no phone number to call to find out why it's taking so long. I realize it might be out of stock, but they should at least list it as out of stock so you know. Very frustrating!

Thanks all for your answers. I did get a reply finally to my e-mail. They indicated that they had a personal emergency and so upgraded my shipping to priority 2 day. So apparently all is not lost. Thanks again and I will put the phone number down in case I need it next time. By the way, the live chat was not working all last week either. Maybe because of this emergency thing. Thanks again.

Phone: (580) 366-5200

the store is in Ponca City Oklahoma. Here is the phone # but try the live chat first.

2 comments

by justonlyme 08 Aug 2011

Where did you find the phone number?? I searched high and low and found nothing except a fake number. Way cool. I'm putting this in my contacts for future reference!!! Thank you.

by bevintex 08 Aug 2011

They mentioned they have a retail store in Ponca City and I looked it up in the Ponca City phone directory. EZ

Wow, I hadn't realized that they had no contact information other than a PO box and live chat. I searched the WWW to see if I could find contact information for you. There is nothing. They even have a fake number on their business sites. I ordered through Amazon.com from World Weidner, and had my merchandise very quickly. I even recommended them because they were so fast and efficient. I hope that all turns out well for you. I would definitely get on live chat tomorrow and see where your merchandise is. I would be very interested in hearing the outcome here. If they haven't sent it yet, but you are still interested, cancel your order and re-order thru Amazon.com. You have an extra layer of protection that way, because Amazon stands behind their merchants. Good luck!!!

Not sure of the issue but I have order from them before and had really good luck. I did have a question on a product and I sent an e-mail and they did get back to me. I don't think they work weekends so I would see what happens tomorrow.

Tomorrow you will be able to use the live chat to actually speak to a person. I have always had the best of luck with them and I know they will resolve it for you. Let us know what happens.

I also order stablizer over a week ago. But I did get a tracking number and it is in route to me as I type. If you go to their website and log in look under view order history, if it has been sent it will have a tracking number. other then emailing them like you did, I didn't see a phone number either. I wish you luck.
Smiles
Sewinhuggs

1 comment

by punky1015 07 Aug 2011

Yes, I already did that - mine is showing payment received but no tracking number. Hopefully they will get one on there soon. At least I know I'm not alone.