by emilybennett825 02 May 2011

I recently purchased the Brother SE 350 and the PED Basic. I also was given monogram wizard and ez lettering / sizer. I was also given a ton of applqies and designs. My issue is thar when I go into MW or EZ and design my son's name or anyone else's name for that matter and I save it as a PES file, it will not allow me to open it when I go into that folder from my PED Basic. It opens all the images and appliques and names I was given by mybfriend but for some reason I can't design anything new because it will not show up in my PED so I can add it to the PED to use it on my machine. I have uninstalled my PED and reinstalled it. The computer all of this software is on has the XP operating software. My laptop has vista and I plan to try to install it all on my laptop to see if that helps but I was hoping someone could help me so I can keep it on my desktop. My friend has the same machine, same ped software and same monogram wizard software And she makes names all day long And had no trouble getting hers to open in the PED or transferring it to the PED. I am able to add all the images I wan that she gave me And even all the new designs ibdownloaded off the internet but for some reason I have yet to understand I can't add ANYTHING new that I have designed because it wont even open in the folder once I'm in my PED. The folder is empty of all the designs I created. I don't know what else to do. My friend couldn't figure it out And the box to the PED Basic says to go to the Brother website and download the PES data....well there isn't anything on the Brother website that says anything about PES data. Sorry this is so long but I needed to be completely. Clear. Please someone help me. I feel like this was a huge waste of money because I can't design anything because it wont open in my PED. Thank you for any and all help!!!!!!!!

Comments (4)

by sewfrenzie 02 May 2011

Return the pedbasic and get the pe-design lite. I had lots of problems until I did this. Ped Basic is NOT compatible with Vista, I do not know about XP. I did everything they web site and the sales rep said, and still nothing solved my problems. I could open it one day and the next I got error messages even after deleting and reinstalling. It took several days of calling one specialist after another, but I finally got to the point where they had to admit they couldn't help me and said to return it. Pe-Design will cost more unfortunately. I wish the sales reps would know what will and WON"T work BEFORE they sell it to you. GOOD LUCK!!!!!
Hopefully your problems will get them to ask questions BEFORE selling to the next person.

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by shop 02 May 2011

Here is the link!

http://www.brother-usa.com/downlo...

I hope this helps you. This program has been very hard for me to use. Sometimes I can't get it to work for anything. Good Luck. Go down the list until you see ped basic. click that and it will go to download page.

2 comments

by emilybennett825 02 May 2011

This link does not work...can you re-send it? thanks

by shop 04 May 2011

http://www.brother-usa.com/downlo...; I just tried it and it is working. You will have to put in your machine model

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by april22 02 May 2011

Your welkom at the cute fam.

1 images:[1]

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by mops Moderator 02 May 2011

This could be a matter of a different version of PES. You should be able to see which version PEDbasic needs and which version your EZ lettering and MW write. I don't know EZ or MW but can you save in different versions? That should be in your manual.

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