Thanks to all, and a flower to each of you. I will try once more, if it doesn't work I will ask for more help, Yes, the cat looks as tho it is gorgeous.
Sorry to hear, but do as mops says, can't check mine as don't have a membership yet. A flower while you wait to brighten your day.
tmbache, I did not have a membership for a long time, however, I decided to at least give it a try. It is such a value for the cost. I have not been sorry I became a member. Here is a flower back to you.
dlmds, I've just downloaded that design, and mine is okay. Do like mops said and contact the site administrator, it's such a gorgeous cat, hope you get him soon. Here's a flower while you wait for him to appear on your doorstep!
I can't find the cat you mean, but as a rule when you are having problems like this go to the bottom of the page to 'contact us' and you'll get all the help you need. The service is prompt and good.
I found the cat and could download it in pes and vip. Don't know which format you need, don't know if they aleardy solved the problem, otherwise as I said before go to 'contact us'. They help you.