yds of stabilizer i could'nt use. Sent them an email and they say as soon as they get it back they will send me a roll of vilene which is what I needed in the first place. I was charged no extra fees even though it was my goof up. I like to do business with a company like this who will stand behind their customers. They made my day.

Glad to hear of your experience. I ordered from them after your first post with the link. Mine should arrive on Tuesday. I am trying their sticky vilene - much less expensive than the Floriani I have been buying. If it is nice I will get the bigger roll the next time.

I wish more companies would realize that good customer service means keeping a customer and getting 10 new ones

1 comment

by bevintex 01 Nov 2010

Word of mouth can make or break a business. They were great to deal with, even emailed me on a Sunday.

thanks for telling us.

I've bought several things from them. I also have had very good experiences. *s

Thanks Beverly! It is nice to know that there are still companies that will stand good behind their products and their customers!

1 comment

by bevintex 31 Oct 2010

it was nice, they say they charge a restocking fee but I was'nt charged anything. I will reorder from them just because of the customer service and the prices are fair.

YES, I bought from them before and it's ALWAYS been a pleasure...FIESTA ;D *2U

Lucky you!!!!

That turned out nicely.

The world needs more companys like that!

That's amazing! I'll have to check them out too.

1 comment

by leenova54 01 Nov 2010

Because of your experience I did go there and place and order last night! Great prices and with customer service like that, they deserve my business.

Thank you for the info...the last time I ordered stabilizer online I didn't think I was ever going to get the order. Free shipping here too so a real incentive to buy from them.

Hi, glad to hear they helped you. I ordered stabilizer too and I got immediate shipment and a great price too and free shipping. Can't do better than that!. Good supplier to use. Happy Halloween, Carol

It's so good to hear that companys like this exist where the customer is always right (even when she's wrong, LOL). Thanks for sharing your experience with them. I might try them out now.

Thats wonderful! Am happy that worked out for you. Hugs, Judy