Have been trying for a week to contact Cute via email about my subscription not working, are they on vacation does anyone know, sent notice everyday and no response...not sure what to do

U have excellent guidence from 2 great cuties. welcome to the cute fmly & I hope by now your problems r solved. *

Taril, if you use "contact us" at the bottom of the page, it should take you to "support@cuteembroidery.com", I believe. Make sure you put in the subject line "Problem with subscription purchased on 7-7-09 (or whatever the date was)" Also, make sure you're using the e-mail you registered with and purchased the subscription with, so they can check. That way they'll know what your e-mail is about, and can get back with an answer. Be patient, there seems to be a lot going on behind the scenes that we don't know what it is, but is keeping Veronika very busy. If you do let them know in the subject line though that it's about your subscription, perhaps it will flag it for them. Hugs, Marji

just hello and *4u

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I get a response to maybe 1/2 of the questions I've asked Veronika... so just keep emailing her. Good luck!

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tarilmartin, welcome to the CUTE family - if you received a confirmation - you must have an account - when you are signed in - go to MY ACCOUNT - MEMBERSHIP - SUBSCRIPTION - this will tell you the date and statis of your subscription - if you have this info - then you can download files - and enjoy your account - have fun. *4u

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1 comment

by tarilmartin 16 Jul 2009

thanks for the info, however I did do that and it only shows my last 4 subcriptions, not the last one which would be my 5th time with cute.

Thanks for the help, I did get a comfirmation that my payment went through, and as far as contacting Veronica how do I do that?

2 comments

by marymoore 16 Jul 2009

all the way at the bottom of page there is a contact us click on that and then fill out information and veronica gets the mail i believe she is in another country not really sure on that lol but i have emailed her also about your membership and i also sent u a private message

by shirlener88 16 Jul 2009

you can also do a private message - to TEST that is her sign in name.

I just became a member and when I made my payment I got a conformation email.. did you get one.. I am not having any problems.. I used paypal..

well i will try and email veronica also and see what can be done i hope that will help