You are right in being upset with the delivery. Especially since people steal things off of porches. I have dogs. They tell me when someone is approaching the porch and make quite a racket about it. Some drivers ar more careful than others, but they are under a lot of stress to get everything delivered.
I am glad you have such good neighbors to watch for you. I recently ordered pizza delivery....never got it but a neighbor enjoyed it and he asked me to next time don't order with olives! I look forward to see what you make with the new machine.
I can't believe the incompetence of those delivery people Caroline. Whenever we order anything we always get an email letting us know the parcel is on its way and like Marian we have Startrack too. I know my Startrack guy by name.
I've seen some videos of people actually taking parcels that have been left on their front steps or porches - just straight out stealing. Thankfully your wonderful neighbour stepped in.
What brand of new sewing machine did you buy? Love Chris
I am so grateful your new baby arrived. Scary to think of how long it was left there in view of anyone passing by. I agree, set it up and make sure everything is there and in working order. I'm not sure if it is the fault of the company or the shipping people. Or both. I have noticed a significant reduction in quality from the shipping companies with too many damaged boxes left at our door. Thank goodness the contents (so far) have been OK.
Karen thanks for your comments. I have issues with both the delivery service and the manufacturer. I am working on it
oh my, good thing you have it now, but unbelievable they did not send a tracking or delivery information.....or needed a signature for delivery. I can imagine you were upset about that. Well hopefully the machine is in good shape and complete. And you have to be happy with your new machine and with your neighbours....
I have brilliant neighbours. I am horrified at the lack of attention to detail with its customers and the delivery service too. Currently I am dealing with both now I have found out more from my dealer who is equally horrified and it appears I am not the only one
I have two door bells 1 Brass and 1 electric and it amazes me how delivery people can't ring them to notify me they are there the only one that does is Startrack. Your delivery people should have at least contacted you wit a delivery date so you could be there or arrange for someone to look out for it. It is a good thing you have great neighbours.
Thanks for your reply. Being in the UK I havn't heard of Startrack.. Today I have been finding out further information. Tomorrow I am contacting the manufacturer and the delivery service
Truly clueless! It seems to be happening more and more. We've had packages left out in the rain and we were home, but they couldn't ring the doorbell? Also my husband recently retired and his co-workers sent him a wonderful chocolate cake. It was delivered in a flimsy cardboard box with a cellophane window, sealed with a piece of tape and left on our front deck. It probably would have been covered in bugs and or all the frosting melted off if our neighbor hadn't noticed the delivery and called us. Thank goodness for observant neighbors.
My dear neighbour I find out today signed the delivery note and my dealer read out that the delivery service said the machine was left in a unsecure place
It is really stupid of the company not to send you a tracking or other notification. I wonder what they would do if it was stolen or you claimed that you never received it. Check out the machine right away. The way some delivery people treat the merchandise is horrifying and after that enjoy the new baby.
Thanks for your reply. It unfortunately will be a few days before I can unpack and set the new machine up as space has to created first. Had I known that delivery was imminent I would have done this
Oh my! It seems shipping something that expensive they would have required a signature. Of course, I hear stories all the time about leaving stuff without signing... so what kind of baby 👶 did you get?
Thanks for your reply Toogie