by hightechgrammy 06 Feb 2020

Embrilliance -grrrrrrrrr. I have purchased 5 of the elements of this program. They are great. I'm learning it step by step. BUT I can't get any help from their website! If I would give their service a rating I would give it an F. I can't log in with my email and password. It is exactly the one I used before. They sent me an email address to reset it, but they would only use the email I had last year. I want to buy another Font collection, but I can't. Do any of you have any experience with Embrilliance service? I'd love to buy this, is there another seller? Thanks for reading my rant - grrrrr

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Comments (4)

by awesome1 07 Feb 2020

I only have the thumbnailer, and when I tried to install it on my new Win10, so many problems! I sent email and the man called me, asked to be given access to my computer, and he completely updated and fixed all my problems. I was so grateful--had no problem letting him crawl around in the computer since it was new and unused. I was told my thumbnailer was old version/not updated. I was very pleased with their service. Can you call and explain what is happening, or put the specifics in a mail? I.m sure they would love to sell you the font!

1 comment

by hightechgrammy 07 Feb 2020

The problem is solved. Someone actually read my emails and discovered I just wasn't registered! I thought I had but I probably didn't push that final button. I thought about calling, but they are in New Zealand, and I'm in Colorado, USA. Thanks for your good report, it makes me have more confidence for any problems I have in the future.

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by powagrl 06 Feb 2020

Embrilliance has many videos on YouTube under Embrilliance by BriTonLeap.
There is a Forum on the Embrilliance home page,
http://embrilliance.com/phpBB3/
Here is a list of videos from the Embrilliance site.
https://embrilliance.com/videos
You will get the most help from joining one of the Embrilliance forums on Facebook. They are Brilliant Embrilliance Embroidery, Embrilliance, and embrilliance stitch artist. You will get amswers to almost any question you ask, usually in minutes.
Embroidery.com has free lessons on Embrilliance software.
https://www.embroidery.com/Learn-...
https://www.embroidery.com/Learn-...
https://www.embroidery.com/Learn-...
I hope that you will find this useful.

1 comment

by hightechgrammy 06 Feb 2020

Wow! Those are lots of great links. I love learning from these. My problem had to do with not being able to log in to their store. It didn't like my user name or my password. And they wouldn't email me to the address I had to use - the other one didn't exist anymore. Thanks