by Janus48 18 Mar 2018

Does anyone know anything about PNW embroidery?? I placed a small order (and paid for it) on the 15th and I'm not able to access those designs. Written three times via the site...and once to the address on the 'net...all unresponsive. Thanks............Jan

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by jofrog2000 24 Mar 2018

Well, someone got there before me, but I'm so glad this was resolved. Judy is one of the best, and I knew there had to be a reason.
Jo

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by dragonflyer 24 Mar 2018

Hi Jan...so glad you are getting this resolved...I knew there had to be an explanation and thanks to the two Cuties who wrote to Jan to help explain your problem with your order...Cuties are the BEST!

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by Janus48 23 Mar 2018

I think we've got communication going. Thanks to all the Cuties who helped. I knew if anyone could help sort this all out, you Cuties would come to the rescue. Yay for Cute!!!
.........................Jan

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by jama456 23 Mar 2018

I have finally figured out what happened.
You have two accounts. Your designs are in the another one that I believe is a misspell. I will see if I can merge the two so your order shows up.
Give me time, I'm new to this website host, but-hopefully you have received your designs via email and all is well.

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by babash 23 Mar 2018

TTT. incase others need to read this.

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by peafarm 23 Mar 2018

I'm so glad I read this and got on this page finally--I wondered where the new site was also.

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by jama456 23 Mar 2018

Hi Jan,
Hopefully you have your order. I feel just awful not knowing you didn't have what you ordered.
Thank you to the two people that read this and let me know!
JudyPNW

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by jama456 23 Mar 2018

HI Jan,
It's Judy at PNW-Embroidery.
Two people wrote and let me know that you were having a problem.
I sent you an email.
Most of my contact forms etc, are not working properly on the new website. My former site is still tying it up so I'm using a live mail for now.
You do have an account but I didn't see an order in it.
Please respond to my email and I'll do my best to help you in anyway, possible.

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by Janus48 23 Mar 2018

Well...it's been 9 days now. I can't seem to get a reply from any method I've used. I am very disappointed with PNW and their customer service.

1 comment
jofrog2000 by jofrog2000 23 Mar 2018

As we've all said, there are site problems and Judy is not getting email through the new site. She is a very reputable person, and would not be willingly ignoring you.

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by jofrog2000 23 Mar 2018

Yes, you definitely need to use the MY ACCOUNT top LEFT to access your designs. She is very frustrated with the problems. Have you joined MEWE to see if that works?

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by lbrow 23 Mar 2018

Hope by now things are better for you. Sometimes I'm positive my cp and the Internet do not like me at all. Sooner or later though with some help it gets through. Lillian

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by babash 22 Mar 2018

Have you got your designs yet?

1 comment
Janus48 by Janus48 22 Mar 2018

No..........and I just sent another email to another email address another Cutie gave me and so far, that's not working either. It's been a week and no reply and no designs. Not sure what to think at this point.

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by laurasomi 21 Mar 2018

Jan, i just send you a private mssg.

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by dragonflyer 20 Mar 2018

So sorry to hear...is there by chance a Facebook page you could try?

1 comment
Janus48 by Janus48 20 Mar 2018

I don't do facebook. My daughter does so maybe she could check that. I guess I'm just an old fossil.

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by asterixsew Moderator 20 Mar 2018

Have you checked your junk emails?

1 comment
asterixsew by asterixsew 20 Mar 2018

Apologies as I hadn't taken in that you had checked your junk emails

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by Janus48 20 Mar 2018

Yes..both regular and junk email. Still no word...after 5 days and no reply either. I've emailed the addresses that I've found on the 'net. Not sure what's going on. I had hoped to stitch out one design for a wedding present but that didn't happen. If I don't get a response soon, I could report it to Paypal although I hate to do that...especially for a small amount. Can anyone else get through to her??
Thanks for your help....Laura, Turtle and Aunt.

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by laurasomi 20 Mar 2018

I think Judy still sends the Orders out by email, did you check your email??

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by turtleowl 18 Mar 2018

She has a note on Yahoo group that she is having problems with E-mail and hopes to have it sorted soon.

1 comment
Janus48 by Janus48 18 Mar 2018

Thanks for the info................Jan

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by AuntAnnie 18 Mar 2018

Judy has a new website: http://pnw-embroidery.com/

There is a "contact us" link at the bottom the home page. Give that a try.

1 comment
Janus48 by Janus48 18 Mar 2018

Thanks for the info...I will try that.......Jan

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