Does anyone know anything about PNW embroidery?? I placed a small order (and paid for it) on the 15th and I'm not able to access those designs. Written three times via the site...and once to the address on the 'net...all unresponsive. Thanks............Jan

Well, someone got there before me, but I'm so glad this was resolved. Judy is one of the best, and I knew there had to be a reason.
Jo

Hi Jan...so glad you are getting this resolved...I knew there had to be an explanation and thanks to the two Cuties who wrote to Jan to help explain your problem with your order...Cuties are the BEST!

I think we've got communication going. Thanks to all the Cuties who helped. I knew if anyone could help sort this all out, you Cuties would come to the rescue. Yay for Cute!!!
.........................Jan

I have finally figured out what happened.
You have two accounts. Your designs are in the another one that I believe is a misspell. I will see if I can merge the two so your order shows up.
Give me time, I'm new to this website host, but-hopefully you have received your designs via email and all is well.

TTT. incase others need to read this.

I'm so glad I read this and got on this page finally--I wondered where the new site was also.

Hi Jan,
Hopefully you have your order. I feel just awful not knowing you didn't have what you ordered.
Thank you to the two people that read this and let me know!
JudyPNW

HI Jan,
It's Judy at PNW-Embroidery.
Two people wrote and let me know that you were having a problem.
I sent you an email.
Most of my contact forms etc, are not working properly on the new website. My former site is still tying it up so I'm using a live mail for now.
You do have an account but I didn't see an order in it.
Please respond to my email and I'll do my best to help you in anyway, possible.

Well...it's been 9 days now. I can't seem to get a reply from any method I've used. I am very disappointed with PNW and their customer service.

1 comment

by jofrog2000 23 Mar 2018

As we've all said, there are site problems and Judy is not getting email through the new site. She is a very reputable person, and would not be willingly ignoring you.

Yes, you definitely need to use the MY ACCOUNT top LEFT to access your designs. She is very frustrated with the problems. Have you joined MEWE to see if that works?

Hope by now things are better for you. Sometimes I'm positive my cp and the Internet do not like me at all. Sooner or later though with some help it gets through. Lillian

Have you got your designs yet?

1 comment

by Janus48 22 Mar 2018

No..........and I just sent another email to another email address another Cutie gave me and so far, that's not working either. It's been a week and no reply and no designs. Not sure what to think at this point.

Jan, i just send you a private mssg.

So sorry to hear...is there by chance a Facebook page you could try?

1 comment

by Janus48 20 Mar 2018

I don't do facebook. My daughter does so maybe she could check that. I guess I'm just an old fossil.

Have you checked your junk emails?

1 comment

by asterixsew 20 Mar 2018

Apologies as I hadn't taken in that you had checked your junk emails

Yes..both regular and junk email. Still no word...after 5 days and no reply either. I've emailed the addresses that I've found on the 'net. Not sure what's going on. I had hoped to stitch out one design for a wedding present but that didn't happen. If I don't get a response soon, I could report it to Paypal although I hate to do that...especially for a small amount. Can anyone else get through to her??
Thanks for your help....Laura, Turtle and Aunt.

I think Judy still sends the Orders out by email, did you check your email??

She has a note on Yahoo group that she is having problems with E-mail and hopes to have it sorted soon.

1 comment

by Janus48 18 Mar 2018

Thanks for the info................Jan

Judy has a new website: http://pnw-embroidery.com/

There is a "contact us" link at the bottom the home page. Give that a try.

1 comment

by Janus48 18 Mar 2018

Thanks for the info...I will try that.......Jan