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by queenofhearts ( edited 17 Aug 2017 ) 15 Aug 2017

I accidently ordered a duplicate file from OmasPlace. Has this happened to anyone else and was it resolved to your satisfaction? I sent an email but have not received a reply. I like it when they tell you that you have already purchased a file. Unfortunately this site does not do that.***** Up Date***** OmasPlace has checked my order history and very kindly issued a credit for the duplicate file. Next time I will be more diligent in checking on what I already have.


by maggiecal 17 Aug 2017

I've also done it and thought it was my mistake. I know shopping carts, emailing programs, websites and all are so expensive for these folks and most shopping carts do not have the ability to check for duplicate orders - with physical items you could like it and buy more for friends. The ability to check, must be a pretty expensive add on if it's available through their cart supplier. Most shopping carts aren't programmed thinking of digital orders. Even though Embroidery Library does, you could be getting it one size off and it won't tell you, which if you could resize you don't need. So, like others, if it looks at all familiar, I search my order history. The one time I was pissed was when AMAZON let me duplicate order (you can pre-order books now for 2018 release, if you follow a few series you get weekly reminders to purchase something). So, I never pre-oreder books anymore, I just note the release date in my calendar.

by marianb 17 Aug 2017

I check my Order History before I finalise my cart. I has saved me a few times.

by arisann 16 Aug 2017

i hope you can get it resolved. OMAS Place has great designs!

by dragonflyer 16 Aug 2017

Oh, yes...I have done this....however, whenever I have, I have contacted the site and advised them of my error. They have looked in their records and confirmed that, yes indeed, I did purchase the same design previously and have always allowed me to purchase another set of equal of more value...I am sure they have a record of your would probably help if you had a date or a copy of your purchase order...I am hoping they reply in kind and will let you choose another design...

by crafter2243 Moderator 15 Aug 2017

Oh dear I have done that many time and feel that it is my mistake. Mostly I do that when there is a special sale. I have gotten permission from the digitizer in the past to pass on the duplicates to one of my friends but never asked for a refund.

rescuer by rescuer 15 Aug 2017

This is a great idea!
I think many digitizers/website owners would love this solution too.

queenofhearts by queenofhearts 16 Aug 2017

This is a wonderful idea. I have not had a reply from them yet but when I do I could suggest this as a resolution.

by rescuer Moderator 15 Aug 2017

I have done this in the past. I felt it was my mistake.
My solution is to manage my files better. I find the official name of the file and check it against the files on my computer. It only takes a minute and it is worth it. I just search my computer for the file name and if it is there -- I know I can buy another design instead.

rescuer by rescuer 15 Aug 2017

I should mention that for the last 7 or 8 years I have been keeping an original of every file in a special folder. That way, I always have the ability to check for duplicates before I buy.

spendlove by spendlove 15 Aug 2017

That is a very good idea! Wish I'd thought of it.

queenofhearts by queenofhearts 15 Aug 2017

That is a very good idea. I am not real computer savy and unfortunately I don't know where half of my files are or if they are even on the computer that I am currently using. So I have to pay the price for my ignorance.

rescuer by rescuer 15 Aug 2017

If you are using Windows 7 you can click on the Windows circle (used to be start menu) and type in the file name. If it is on your current computer, you will see it's location. For newer systems, use the search feature and type the file name.