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by Sewmum1 ( edited 17 Feb 2017 ) 13 Feb 2017

UPDATE well my mbx v5 disc arrived in the mail and I have spent the last 3 days trying to get it sorted with the help from a very patient janome tech person. I didn't realise how much free space was actually needed to just install it so I first had to send many files to a separate hard drive to free up space. On my first install attempt my computer generated a G: drive and refused to install after 5 mins. That was fixed and then it stopped at activation showing an error each time I tried to reinstall. That turned out to be a weird problem to do with explorer( I don't use it for browsing but it is needed to use help files on a few programs) that was fixed and allowed the install to go ahead. Then my computer started showing a pop up each time I tried to open digitizer referring back to G: drive and some files that had been transferred to my external hard drive! Turns out that was something to do with one drive, something else I never use! Anyway it is now fixed and I have got some serious learning to do. If you happen upon this post having issues installing digitizer, Janome were a great help and explained everything clearly. I suspect most wouldnt have the same issues as I did as Janome had not heard of those errors before in relation to mbx.

The update to my janome digitizer mb should be here tomorrow. Is there anything I should do before I install it?


by graceandham 17 Feb 2017

I always feel like I come away from one of these experiences much smarter, but not sure I wanted to spend my time getting that wisdom! Glad you're done and can sew bigger and better again.

by babash 17 Feb 2017

Happy for you it got sorted out.

by dragonflyer 17 Feb 2017

Glad you finally got everything sorted out and installed...and now the fun begins...

by dragonflyer 13 Feb 2017

Hmmm...I can't remember if the update will carry over any of the motifs you may have created yourself...or if you have a special color palette that you use...I have many motifs that I have made myself and a color palette that I use as my original template...I would suggest you save them just in case you need to re-install them in the new version...

dragonflyer by dragonflyer 13 Feb 2017

Also, be prepared as this version uses drop down categories and many of the icons that I loved in version 4.5 are now was a learning curve for me...and I still have to think about where they have put some of the tools...

Sewmum1 by Sewmum1 13 Feb 2017

Thank you, I haven't created any motifs yet so I am safe there. I am looking forward to the new style as I find the current one quite clunky to use. It is very similar to Microsoft photo draw that I used to used a lot before it was no longer updated for the newer Windows. Hoping I haven't gotten too used to it and the switch over is easy.

Sewmum1 by Sewmum1 13 Feb 2017

I forgot to ask does the update destroy the dongle to make it unusable?

dragonflyer by dragonflyer 13 Feb 2017

Yes, it does...the new software does not have a dongle...The dongle information will be transferred to the new software and you will no longer be able to use the old version...That is something I did not know when I changed to version will also LOVE the branching feature...