It sounds like the design was saved in a higher\newer version of PES than your machine can take....Embird can resave to the earlier version that you machine will recognize.
Another idea is to convert to another format with Wilcom truesizer, and then recovert back to PES
I use My Editor with Brother PE400E (PES) and with Singer XL580 (XXX)
I can't say enough about Embrilliance. It is reasonable in cost as you only buy the modules you want or need. Essentials is the basic, Thumbnailer allows you to see pics of your designs without opening your software each time. Great customer service and lots of videos to guide you through. Hugs. Nan W
Thank you I will have a look
http://sophiesew.com/SS2/index.ph... this is a free digitizing program, I have got it but havn't used, as I have brother pe 7, there are full instructions with it....wendy hope this helps
I downloaded it years ago when it was in a testing stage - and it has not evolved since. Moreover, it's simple digitising only. It does not offer customising software that lets you mirror, enlarge, rotate, duplicate, lettering, etc etc. Maybe the version 2 will be a bit more sophisticated, but I would not download the old 1.13 version.
Thank you for the advice I will check it out
What machine do you have? Maybe someone with the same machine will be able to help. Kay
I have a Brother innovise 750 E
I Have used welcome truesizer for some years now , and as Chris has said some times the designs are a little bigger. Just resize down once or twice to get smaller, then when you put the design in your machine you should be able to resize it up again to where you want . This is what I have done and it works on my machines even after converting to my machine format. Hope this help you out. Sandra.
I will give it another go I have tried before to make the design smaller though and it still said it wouldn't sew out
I sometimes find the designs slightly larger than 5x7 so I decrease it by a few mm. I don't know if that would help you or not. I'm sure others will come along shortly and help you out. ❤️ Chris
Thanks for the advice Chris I have tried that as I thought it would solve the problem but no luck I have even tried rotating the design again with out success
every digitizer i have bought designs from have been kind enough to split designs for me when my 5x7 hoop was too small. since you are paying for the design, you can always ask :)