need help, my ellegante , which i bought a few months ago, it turns on the screen, it says to keep your fingers out of the way and click the ok button. my finger got sore , nothing came on , i went through the help book , which is no help at all, i tried to turn it off and back on , nothing!i called the dealer, he said take off the embroidery unit, then back on , that was a waste of time, before i half to go 100 miles on monday, HAS ANYONE HAD THIS HAPPEN?? PLEASE REPLY... THANK YOU DORIS

Happy your machine is fixed again, Hope you made the best of a long road trip. I would write in a diary the date and the conversation you had with the repairman and if it is a new machine it should be covered under warranty. So if it happens again in say 3 months time you have evidence that it has happened while still in the warranty period.

2 comments

by lildoll2 08 Feb 2016

thank you, doris

by crafter2243 14 Feb 2016

Good advise. Glad for you to have your machine working again

I'm sorry I didn't read this earlier. I do think you need to take your Baby in. I pulled out my Ellegante and plugged her in. I had no trouble getting to the home screen So I do think there is something wrong and it needs a visit to the spa. I hope it is nothing serious or expensive and it will be home soon with you.

1 comment

by lildoll2 08 Feb 2016

thanks to all you cuties, back from the dr. of sewing machines. he saved her, but the screen got out of calabration, ? he ran a program hooked up to her and fixed it. he said never has he seen this happen with this ellegante. ok if it happens again i have to call him he will show me how to fix it !! I'm 73 and not too good with pc. i was almost ready to tell him he could have it back, i bought it because i didn;t want to be fixing a machine, want one to last me the rest of my years ??? he also said if the problem continues, he may have to put in a new board ? why did i buy a new machine just to have problems?? i feel let down, Doris

love to know how it goes. Good Luck with the Technician.

Have you moved the machine with the embroidery arm attached? It sounds like the connection may be damaged.

1 comment

by lildoll2 07 Feb 2016

no it has not been moved, it has it;s own spot, with 4 other machines, not a lot of moving room. hope the dealer can find the problem, thank you anyway. doris

I would have said the same thing as your dealer. Make sure the embroidery unit is snapped in. Let us know how it got solved.

1 comment

by lildoll2 07 Feb 2016

will do, thanks doris

Have you looked in the area where the hoop attaches to see if ANYTHING is in there, like a bit of fabric or stabilizer? Don't know the machine, just trying to think of possibilities, since it seems to be reading something being there.

1 comment

by lildoll2 07 Feb 2016

let you know how it turns out , thanks ,doris

Sounds like it thinks the hoop is on and the arm is not back in the park position.

1 comment

by lildoll2 07 Feb 2016

maybe, guess i will be going on my long drive tomorrow, let them figure it out, oh well joann is just up the road i can kill some time in there, thanks ,doris

Try unplugging the machine waiting a minute and then plug it in again. Sometimes things just need to reset.

1 comment

by lildoll2 07 Feb 2016

i tried it 3 times, no luck thanks

Did you take off the hard plastic cover from the screen?

1 comment

by lildoll2 07 Feb 2016

yes i did, thanks doris

Were you suppose to take hoop off?

1 comment

by lildoll2 07 Feb 2016

the hoop was never on yet, can;t get past the light up screen, thanks, doris