by vanillabean63 04 Feb 2016

just wondering if anyone has figured out with the new windows, how to find out why a partial download isn't coming up when clicked on.

I have a partial for cuteembroidery-5449526-34411 and can't figure out what design it is to find it again
did any one download this design and could you please tell me what I am looking for so I can fix my download.

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by katydid 04 Feb 2016

I have discovered some partial downloads months after the fact and could not figure how to open then either. Kay

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by rescuer Moderator 04 Feb 2016

I found the design for you and added it to your other message in Q&A.
Also, be aware that it would be a zipped file. You should be able to right click the file folder and un-compress the files.
Crafter2243 is correct. The download may have been interrupted or incomplete. If you paid for it -- it will still be in your download folder.

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by crafter2243 Moderator 04 Feb 2016

If you paid for it you can go into your download and do it again. I have given you a link to the design so you know which one it is.
A partial download is usually a corrupt file. It has many reasons why that can happen. I do not think it is a new window issue.

1 comment
vanillabean63 by vanillabean63 05 Feb 2016

thanks

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