by pat111otter 18 Apr 2015

About a week ago, I asked for help with finding fsl designs of a rose. I was given websites, and the one I went to was Astitchahalf, where I have bought a lot from in the past. I got the design I wanted, but didn't notice, until it was stitched out, that there were quite a few bits missing. There was nothing I could do to rectify it, so I sent an email to them, but had no reply. So I sent three more emails, still nothing, so that was the last time I order from them! Not only did I waste my money, and most certainly my time, I am now left with a very useless design !!!

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by topcat5 18 Apr 2015

If it didn't completely fall apart, look at it as a creative opportunity. I had a similar problem when stitching out FSL Easter eggs. One was lace but I didn't find out until I dissolved the WSS. I quickly placed it on my Teflon ironing sheet before it totally fell apart and found a piece of organza to slide it onto and let it dry. It stuck to the organza in some places and I was able to use small zigzag stitches to fill in areas I thought needed to be attached. Then I zigzagged the outline, cut out the design, and placed it on a card using Stitch Witchery. I would rather have had the FSL egg from it but I sent the card and all was well. Take a deep breath, have a cup of tea and relax. You do have a rose design that you really wanted, and that's a good thing.

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by pennyhal2 18 Apr 2015

I haven't had problems with their designs or site. You might see if you can download the design again. Sometimes they don't download correctly.

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by jofrog2000 18 Apr 2015

I see their last post on fb was in Jan, so I would assume there is a personal problem that they are going through. We sometimes forget that these are not big company stores with lots of employees, but home-based businesses. Just make a note, and email ,or check the site every week til you see some activity. I can say that patience does sometimes pay off, as I waited almost a year to have a design fixed because of health issues of the digitizer.
I understand your frustration, but that's about all you can do right now.

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by 02kar Moderator 18 Apr 2015

I'm sorry to hear this. It is very frustrating. I've stitched up several projects from them with no problem. I would keep trying. I was on the website last night and noticed it hadn't changed in weeks. That is unusual.

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by asterixsew Moderator 18 Apr 2015

Annoying and frustrating. Hopefully you will get a reply soon

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