getEdited - SELECT
by pcteddyb ( edited 02 May 2014 ) 02 May 2014

Must tell all of you about the WONDERFUL SERVICE I received from RNK Distributing. They are the ones that distribute Floriani Stabilizers, Needles, Threads, Software, etc (they also do Jenny Haskins product too). I had purchased a roll of Floriani Wet N Gone Tacky (sticky Vilene) from a local dealer - and it is not inexpensive. I had issues with it so I took it back to the store and they exchanged it. A little bit into the new roll - same issues. So I contacted RNK and they got right back to me and apologized and said they became aware of the issue after some stock had already made it to dealers. I was asked to send it back to RNK (and they would pay the postage) and they would send me another roll out of the new batch - and a gift for my trouble. Yesterday my roll and my gift (which was a very nice gift) arrived and even though I had not given them a receipt for the postage (because I did use part of the roll) they sent me a check anyway! I am very appreciative of any company that stands behind their product and does the right thing for their customers.

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by graceandham 03 May 2014

Glad they treated you well. I have found that anything Floriani or RNK (their distributor) is well packaged and well handled. Okay, and premium priced, but always a quality product.

1 comment
pcteddyb by pcteddyb 04 May 2014

Agree, a bit more, but sometimes it is worth it.

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by spendlove Moderator 03 May 2014

Good to know. I am intrigued about the gift........

1 comment
pcteddyb by pcteddyb edited 03 May 2014

Needles and two spools of new type of thread they are introducing (called micro thread - 60 wt - for fine details, little lettering, etc.) and some designs for the new thread. It was such a nice gift.

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by marianb 03 May 2014

Lovely to hear they do care..

1 comment
pcteddyb by pcteddyb 03 May 2014

Me too. I have been using Floriani products since I started embroidery and I am glad they take care of their customers.

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by hightechgrammy 03 May 2014

I will remember this!

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pcteddyb by pcteddyb 03 May 2014

Me Too!

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by cfidl 03 May 2014

Good to hear.

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pcteddyb by pcteddyb 03 May 2014

Yes, a very nice thing.

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by asterixsew Moderator 02 May 2014

Lovely to hear a positive as there is too much negative

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by crafter2243 Moderator 02 May 2014

Thanks for posting this. It is always good to know when a company has good customer service.

1 comment
pcteddyb by pcteddyb 02 May 2014

Yes it is.

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by jrob Moderator 02 May 2014

Thank you for letting us know. We all appreciate good customer service.

1 comment
pcteddyb by pcteddyb 02 May 2014

Yes we do.

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by muffy 02 May 2014

Always nice to hear when a company stands behind their product. That's just getting to rare in this day and age.
Muffy :)

1 comment
pcteddyb by pcteddyb 02 May 2014

It seems to be that is why I like to let others know when it does happen.

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