Thanks for trying to help. Our internet was off last night because of heavy lightning and I was working offline and tryed Wilcom again and it WORKED BECAUSE OF NO INTERNET IT COULD NOT GO THERE! When I previously opened it a block popped up and when you click on it, it went to the face book Wilcom page and the Wilcom page with squares did not come up. So next time I want to use it I will switch the internet off. Hugs.
Glad the solution was that simple!
This post has links to several conversion programs that are free. One of the newer ones is not a download but a program you use on their website. I don't remember which one that is. Perhaps it's the Wilcom that you're having trouble with?
I've used this program a lot and not had this problem. Can you explain exactly what happens and when so we can try to help?