Can you help? How many stitches do I need to have on the stitch counter before I should have my machine serviced? I can't find it anywhere in the manual.

I've had a lot of problems with this very question. The salesperson at my dealer chewed me out and said it should take 2-3 years to put as many stitches on as I had in 9 months.
I emailed Brother and they told me it was more important to keep track of hours. They said every 300 to 500 hours. My machine is a 780D Brother and it counts stitches. I have 2,437,623 stitches on it now and had it serviced at about 1,600,000. I've put a lot of stitches on it since servicing....but no where near 300 hours.
They told me to change needles about every 10,000 stitches and to be sure to keep the bobbin case,etc. free of lint and fuzz.
I don't know why they put a stitch counter on it if it is not for servicing... but Brother told me hours, and could not answer my question about why they put a stitch counter on it.
MJDG

1 comment

by patchwork4424 20 Sep 2011

Keeping track of hours seems very inconvenient. I don't know how I would do that. And you're right. Why do they have a stitch counter if it's useless?

My service guy says about once a year (and one year for me is WAY more than a million stitches).

I have a baby lock ellegante, Our person who works on them says 5 million. I got chewed out because mine was at 21 million and I've only had it cleaned once. I told her I didn't know who was useing my machine, I don't get to sew that much LOL.

1 comment

by patchwork4424 20 Sep 2011

WOW that's a lot of embroidery. I saw that mine was just over 7 million and it's never been serviced and is two years old. I might be in trouble too!!!

Not all machines show a stitch count-my Ellageo didn't-so I don't see how that should be a criteria. Once a year for cleaning and a look-see unless something goes wrong.

I don't know about the number of stitches, But i use my machine regularly and once I year i bring it to my dealer for a service and cleaning.

1 comment

by patchwork4424 20 Sep 2011

You're right. I think a service once a year is also a good idea. It's like running a car isn't it?

Tricky question cause everybody has different opinions. Maybe on the homepage of the producer is an answer? I was lazy and waited 4 years *shame-on-me*
There is another post that is maybe interesting for you; had some more in the last weeks but without the "my answer"-tab I cannot find them without going back all the pages :o(
Greetings, Bettina

2 comments

by patchwork4424 20 Sep 2011

Thank you Bettina
I finally got on to the person who would service it and they said a million stitches is the general rule.

by ansalu 20 Sep 2011

Good for me that I did not see my stitch-counter when I took the machine to service. I beg it was much more cause I have a little business since 2years :o) Paid 83€/113$ for the service but worth it.
Greetings, Bettina