by betgor 09 Sep 2011

I have just bought some missing letters of alphabets i have collected but the patterns werent sent to me. It said i havent nominated a destination. i thought they would automatically come to me as other websites do. what have i done wrong? i paid through paypal. elizabeth

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by marjialexa Moderator 09 Sep 2011

Which site are you talking about that you ordered from? There are alphabets here on Cute Embroidery, and also on Amazing Embroidery Designs, and on the Cute Alphabets site. Usually when you pay for your designs, you can get them by instant download, I'm not sure why you're waiting for an e-mail. If you give more information, maybe we could help you better. As cfidl has said, all the sites are being upgraded and changed somewhat, and some things are a bit different. Tell us more, which site, and we'll try to help. Hugs, Marji

3 comments
betgor by betgor 10 Sep 2011

Thanks for your reply. it's on cute embroidery website. on the receipt it says paid to EmbPersons.My Unique Transaction ID #1X629193DY743335C. I looked in the download centre but there is nothing there but all my order is still in the cart waiting to be paid but I have already done that. That's why I thought they would be sent by email.

betgor by betgor 13 Sep 2011

I have emailed EmbPersons and I haven't heard from them or anyone else since your last contact. My designs are still in the cart waiting to be paid but i have paid for them. [which says 5 patterns and there are only 4 [i only ordered 4]

betgor by betgor 14 Sep 2011

Ticket ID: VCD-431-71936

33450
by cfidl 09 Sep 2011

Hi and Welcome to Cute! We've had a major upgrade and all the bugs are not yet out of the system. Send an email to Miss Veronika, and I'm sure you will be taken care of. Live Laugh Download Stitch! LLDS!

3 comments
betgor by betgor 10 Sep 2011

Thanks. Could you give me the email address?

betgor by betgor 13 Sep 2011

I am still waiting to hear the email address thank you. I still do not have my designs as they are still in the cart waiting to be paid which I have done already. I am not impressed.

betgor by betgor 14 Sep 2011

Ticket ID: VCD-431-71936

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