I finally got an answer after 4 e-mails.
If it happen to you make sure you add in the title the words
PENDING ORDER-(the date of order)-(invoice ID number)
When you are not a native of a language(I am French) you miss words.
They didn't answer to my e-mail just because I didn't add in the titlle PENDING ORDER (I gave the order number and the date !).
Well I suppose it is that because as soon as I send my 4th e-mail I got a response straightaway to say there was a confusion.
Their system send me a response to download where in fact the order will come on the Cd threw the post !!
I just have to be patient now !
And be patient too to see my first work of digitizer !!!!!!
Love Cathie J.
I find this a little strange. If I have ever had a problem I have contacted them and received an answer. Have you looked in your address that your paypal goes through. Mine goes through my hotmail address. Lyn
Me too I am surprised not to get an answer to any of my e-mail, not even an aknoledgement. I gave all the information they ask when you ask a question.
I'll keep trying. Thank you Lyn.
Espérons que d'ici lundi, vous obtiendrez une réponse car ils peuvent avoir de nombreux courriels de répondre. S'ils ne le font pas je voulais écrire un autre e-mail et l'envoyer à nouveau. Certains sites sont très rapides, certains ne sont pas rapides pour répondre aux e-mail .... n'abandonnez pas.