by dixie 13 Dec 2010

I was wondering if anyone else has had trouble opening the Gingerbread stuffed toy up in the customizer. I have a Janome 11000 machine and I cannot get it to come up to transfer to use Thanks

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by jasanne 13 Dec 2010

I have downloaded it and looked at it. The design is a 5x7 and in janome customizer it thinks it is in a 4x4 hoop which is why it won't open in your machine.

Do you have any software you can change the hoop size? I use sew what pro for that, open the design, set the hoop to the correct one, save and no problems.

If it is OK with Castelyn I can change the hoop size and send it to you, but I will have to check with her first.

1 comment
dixie by dixie 13 Dec 2010

Thanks I do have digitizer so I will see if I can do it with that and let you know Thanks Again

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