In addition to some other issues I have wit the program and support- the real kicker was this: I had computer issues with it when I first got it. The USB dongle that came with it didn't talk wwll with my computer, They had me send the dongle and sent me a printer port dongle. Well since then we have bought a new computer and they don't come with printer ports anymore. When I contacted them about getting my original dongle back- they told me I had to purchase it from them. The cost was over $50. Since I had owned it in the first place (and also money is tight) - I really resent having to buy it back. I am wondering if there is another digitizing program out there that I will like and that will offer better costumer support? Sorry for the long question...

I agree that Generations customer support is lacking. But I also agree with what hollyp has said. I only use Generations I guess I am a bit biased because that is what I learned to digitize on, but I really love it and you do get the updates for free.

Hi
Sorry to hear of your troubles. I had a serial port dongle when I first bought gen too. I paid the 50.00 and got the upgrades dongle. Glad I did because in 9 years I have never had to pay for an update. There is no other company that does that. My 50.00 was well spent. I own almost all the home digitizing products, Artista, PE Design, Janome, masterworks, Viking 4D, Floriani, and Embird. I still go back to Gen. 8-)

It would be. Much cheaper to get the upgraded dongle and update the software ( software update is free) and learn Gen than to purchase even Embird.

I teach Gen in live seminars and webinars on the internet. Check out my site and I am sure you will find webinar recordings available to members that will help get you started. There is also a Gen forum just for me to support folks learning.

I am starting a new FREE digitizing series on Thursday, Nov 18, info is on the site. It will be a 4wee series. From this is the icon to creating redwork, appliqué, filled embroidery and theory behind why our designs do what they do.

Hope this helps.
Holly
Feel free to email me if you have any further questions.
Holly@artisticthreadworks.com

I suppose you could sell it, but if you don't have a usb dongle, and nobody makes computers with printer ports any more, your potential customers would be a tad limited. You'd have to find somebody using an old computer that wanted digitizing software, kind of unlikely, I think. And could the new user get the usb dongle for $50? Digitizing programs have come so far in 5 years, I don't know what you could sell it for, or if it would work on the newer operating systems. Yikes, that's a lot of $$ to just put it in a drawer. I do hope you get it sorted, and your DH doesn't have a fit. Best of luck to you! Hugs, Marji

cannot help you with this one, so just give you a *, and I'm glad some other cuties could give you the advise.

Well I think embird may be the way I go. Is there a way I can resell my Generations now that I condemed it so well...lol? I paid $1300 for it I hate to just set it aside and disregard it. DH will have a fit...

good question............I have another question but will post it separate. Hope you got your answer you needed. *4u all

Well, I understand the need for protection for these programs, but gee whiz, if you originally sent the dongle and got a printer port dongle, seems like you could now send that one back and get the regular usb dongle. Consumer support in some places is dreadfully lacking. I have Janome Digitizer Pro, and my dealer fully supports it. But I have heard a lot of good things about Embird, as Meganne said. Also, Larry Pike at Artistic Thread Works has written a number of tutorials for it, and recommends it highly. I'd sure think about it, it's not that expensive and there seems to be a big knowledge base out there for it. Hugs, Marji

You can't go passed Embird! Please do a search for Embird, Software, Programs, or Digitising above the tabs on the left side of this page.

There have been many posts written on this subject and I'm sorry I don't have time just now to repeat all I have written in the past.
It's Sunday, DH is home and I really must go and get him some lunch before he drops of starvation. LOL!!!
hugs n roses,
Meganne
PS, Embird has no dongle. You can load it on one pc and one Laptop but only use one at a time and you are trusted to do this. It does have licence keys as its only protection against software theft.