Paypal would probably not be able to help, since you ordered it and the mistake was on your site. One would think that as a company you would want to keep your customers. I love the ones that let you know right away that you already have purchased it. It has saved me many times from ordering the same. I hope you will still here from them. BTW if it was a electronic file how did you plan on returning it?
i know it was my error and do you know I never thought about how I would return the set. Goes to show I am not that clever on the good old computer and the internet. Never mind I at least thought the right thing, even if I could not return them. LOL Live and learn and of course check your files.
I agree, it is disappointing when you try to make a contact with a website and get no reply. And since e all have probably rebought a design, 2 or 10, we all understand the disappointment in ourselves on top of it all.
I seem to remember another person wrote something very similar but she asked could she gift the design? The site involved agreed to this and they then sent the design on to to the lucky recipient. I too have rebought designs and as its not been much, I mutter at myself for being daft and usually dont buy from that company again.
I have done that, but the site let me forward it to a friend as a gift.
It is always a shock to discover a relationship isn't what you thought. I am sorry not all websites care about their customers. Many learn the hard way when they run out of paying customers.
Good to know you are over 21 lol
This post could have gone in Personal as you're venting, Embroidery as you're talking about an embroidery website --- here in Sewing works and isn't wrong.
We don't want folks scared to post. We just want to help find things and that involves sorting.