I have never purchased a machine without seeing it. I prefer to work with dealers, so I will be interested to see what others have to say.

Like Karen in the answer below I always buy from a dealer as to me the after care support is invaluable. Presume you are in the states so Im of no use at all

Here's what my dealer gave me that online can't beat: first, 12 spools of thread of my color choice (usually $7 each) and a few small tools. Free classes as long as I like (often with free designs) plus private classes if I am struggling with something. Forever, a 10% discount on items other than machines I purchase in their store. Four times a year a 20% discount off any one item. First two years maintenance for free. Excellent repair. Store is required to send their tech to machine-specific training every year for a week. Trade in at good price to upgrade or replace my machine. AND they are really nice people to work with. They have my undivided loyalty. You can get machines at Walmart for cheap, but my repair guy only works on the models he sells, not the flimsy cheap $100 machines. Oh, in the meanwhile until they get the model you want, maybe you'd be interested in a used, reconditioned machine, usually a good buy. Don't know where you live, but I'm in Alabama. Private Message me if you want to know my dealer!

sorry i bothered you. it was only a question. not an option from others. that i was looking for i am home bound now and my life is very small cant get out very much. i have no one to take me or help me, my husband of 50 years is dead. my embroidery machine is down and i was hoping to find a good on line company. its just the only, besides my dogs, joy for me

Please accept my apologies as I have not intended to offend. My advice is to decide what machine you would prefer then to contact the head office of the brand and ask them for help.