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by basketkase ( edited 17 Dec 2021 ) 16 Dec 2021

UPDATE: For those of you who run Bernina software you are already aware that Bernina support sucks....sorry, but it is true! We have been working with a gal in Naperville IL and she is selling me Version 8 upgrade and then is going to apply that money to Version 9 when she gets it. Jim was able to load Version 8 Free Trial, so in the meantime that is what I am using.....as she is mailing me the upgrade so we don't have to make a trip to her store....Awesome! Thank you for all your advice, I so appreciate it!

OK my Bernina software peeps........need some advice. I always turn my computer off at night and fire it up in the morning......last night everything was working fine, when I fired up this morning there was an update that needed to finish so did the restart on that and now I cannot open my Bernina software.......other than Jim taking my computer back to yesterday, which comes with it's own issues, is there anything else anyone can think of. I am running version 7 of the Bernina software. When I click on the icon it just makes a dude noise and nothing happens, not even a circle thingy... ugh!!

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by pennyhal2 29 Jan 2022

I hate computer problems! You are lucky to have Jim to help you with computer problems.

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by sewtired 17 Dec 2021

Oh sweet technology. Move forward or die. Ugh! I'm no help,but you have my sympathy. Hope it's working soon.

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by momac 17 Dec 2021

Hi Vicki, if you can get your computer to run on 7 again, don't have it linked to the email, as windows will keep up-dating. Like benara says if you have a separate computer keep it on 7. I had the same problem with my software and now no longer have that computer connected to the internet. Hope this helps. Hugs from Maureen

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by pennifold 17 Dec 2021

What a bummer Vicki! I do hope Jim can come up with a solution. Love Chris

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by bemara 17 Dec 2021

Yes right, unfortunately the Bernina version will not run on 10 or eleven, I had the problem with other software. So they force us to buy an expensive update... or you have separately a computer that still runs Win 7....

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by bemara 16 Dec 2021

Actually, you can only reload the software... sorry

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basketkase by basketkase 16 Dec 2021

Thanks......Jim tried to restore my computer back to yesterday when it was working, but my computer won't Uninstaller the windows update, reloading 7 may be our only option at this point 😭

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