by crafter2243 Moderator 26 Nov 2021

I have a Magna Hoop and it has become difficult to slide in and out of the embroidery carriage. I was contemplating to add some oil or WD40 to the plastic part but thought I would ask here first. Tried to call the company DIME and they disconnected me before I could ask. Maybe candle wax?


by sharonleekesner 27 Nov 2021

When I got my hoop it came with a small piece of sandpaper. The instructions said to "swipe the insert one time", then test to see if it slides easy. If not, swipe again, and continue to do this ONE SWIPE AT A TIME, until it slides in well. A tech told me that after it is adjusted to fit, a little oil will help too.

1 comment
crafter2243 by crafter2243 27 Nov 2021

I love the hoop but sadly this is the second issue. First time with another hoop it would no longer recognize the size of any of my hoops. It did cost me the repair bill. There is no help from the manufacturer. The hoop worked well but it became increasingly harder to attach or remove the hoop.

by 02kar Moderator 27 Nov 2021

I had never thought of this happening before. Good to hear there are safe products to use since so much of our sewing and embroidery do have plastic bits and pieces. Hope your Magna Hoop is now sliding in and out easily.

1 comment
crafter2243 by crafter2243 27 Nov 2021

We will see. 😊

by jrob Moderator 27 Nov 2021

Try rubbing it with waxed paper. I don't know if it will work, but I use that on my plastic curtain rod to keep the rings moving smoothly.

1 comment
crafter2243 by crafter2243 27 Nov 2021

Good idea. I know that would not harm the unit.

getEdited - SELECT
by bemara edited 07 Dec 2021

Ich habe das gleiche Problem bei meiner Brother XE1, bei Brother ist das Problem bekannt - die Antwort war der Kunde muss damit leben :-(, also kein Service, ich habe mir den kleineren 20x30 Rahmen gekauft.... so funktioniert das sticken wieder. Mein Reparaturservice hat versucht das Problem zu beheben... hat nichts gebracht, liebe Grüße Maria

1 comment
crafter2243 by crafter2243 27 Nov 2021

Vielen Dank fuer die Antwort. 😊

by dragonflyer 26 Nov 2021

I Googled and this is what I found:

an Oil for Use with Plastics
Silicone and PFPE are generally safe with all plastics. Synthetic hydrocarbons and mineral oils are usually compatible with most plastics, though high and low operating temperatures may rule out mineral oils.

1 comment
crafter2243 by crafter2243 27 Nov 2021

Thanks for trying to help. I googled for the wrong thing I guess I was too specific with no luck.

by sewpam 26 Nov 2021

If you know a good sewing service tech, perhaps where the machine was purchased, call and ask that question to be sure the right product is used. Good luck, let us know, I also use hoops from DIME.

1 comment
crafter2243 by crafter2243 27 Nov 2021

Thank you. I thought about that too. but wanted to wait till the black Friday was over.