What an ordeal...glad you are back up and running, Betsey....
Yea that you are up and running again. Sad that you were treated so very badly. I've decided that customer service is now a lost art, sad to say.
Glad your computer issue has been solved.
Years ago I had a super issue with Dell. At that time I had bought a "IN HOUSE" warranty on a very expensive PC. I spend days going around in the circles from one department to another., getting disconnected and having to start all over again. Some of the male customer service people were downright rude and the female ones condescending. They tried to make me open the unit, crawl on the floor to unplug all the accessories. I could tell it was the fan, but they would not listen. I literally had to threaten with a lawsuit. When the repair person finally showed up, his comment as "Lady you must have given them hell. I never had to bring so many parts to a call"
Needless to say I never bought another Dell product.
Pleased you have you Computer up and running again. Lucky you kept checking and not gone with the 1st guy. Yes it is slow trying to down load on the ipad. I have to take my laptop in for a service in a couple of weeks. Will most likely be a couple of days as it is in another town and I will have to leave it. Not looking forward to using the ipad but it is better than nothing. Hugs
Glad you got it done Betsey. Hate you had the problems.
Hi Sweetie-Pie. Thinking of you lots during this Covid time.
Welcome back and what a saga BUT you have your laptop and replacement fan without spending a arm and a leg as it where
Yay! Now where was I on opening zip files....
Now was that what caused the problem in the first place?
I honestly don't know.