by pennyhal2 17 Apr 2020

I have a Magic Box problem. I turned on my computer the other day and it would not recognize the box any more. This computer is used only for the Magic Box and I don't go online with it or use it for anything else. I have no clue why it stopped recognizing the Box.

I cannot locate the activiation code anywhere. Does anyone know exactly where the code is/was stored in the computer? Since it is no longer supported, I can't get a new code for it. I do have another brand of box on my newer computer, so I not totally out of luck. Still, I prefer using that computer.


by rescuer Moderator 18 Apr 2020

Check the "pins" inside the serial port (where you plug it into the computer) and look for damage to the cord.

pennyhal2 by pennyhal2 edited 18 Apr 2020

It won't open with any of my three computers that I have loaded it on. Very annoying.

I do have an UltimateBox, but I simply prefer the Magic Box. So, can still use my old ME machine.

rescuer by rescuer 18 Apr 2020

It is something hardware related then. I am guessing the cord might be damaged. Unless you removed the software (uninstalled it), the activation code wouldn't be the issue.

pennyhal2 by pennyhal2 19 Apr 2020

The box lights up, but the program won't open. Something must have happened in my computer that erased the activation code.

by toogie 18 Apr 2020

Maybe ask Or pm rescuer, she is the tech know how person here.

by asterixsew Moderator 17 Apr 2020

I know nothing about the magic box but when I have had problems with my PE design not being recognised by my laptop after turning the laptop off I remove the card reader and insert into another part of my computer and usually hey presto I am up and running again. Would this work for you?

1 comment
pennyhal2 by pennyhal2 18 Apr 2020

I have three computers that I could use with that magic box. None of them will now work.I actually have two boxes and neither of them will work. One is a newer model.

by CharlotteR 17 Apr 2020

I got my manual out and the information should be in your software registration. Click on magic box icon or go to all programs, and open it from oesd menu choice. Hope this helps. I know that lost feeling.

1 comment
pennyhal2 by pennyhal2 18 Apr 2020

The registration was done by email years and years ago...long lost on my computer.