Was the free version a permanent one or just a 30 day trial? If it had a time limit on it that could be your problem.
Hi, It was a permanent one, from Embrilliance, but it is just a simple version and does not have all the functional features, and the software that came with the HV sewing machine is what I need to use the machine. The thumbnails for the VIP & PES files now say 6D, but I can only view the details of the designs that are not VIP or XXX.
I don't have either of your listed software, but it sounds like a file association problem. Find a file that isn't working and right click it. That should give you a list of things you can do with the file. One of them is (or should be)"open with." Select open with and choose the Thumbnailer. Follow all the prompts and you might have to reboot -- but it should fix it. If it works well, do it for the other file type.
Hello, I cannot open files from the file folders, and never could, but I could view the details of the designs and see what they looked like prior to recently. To actually open a design I had to open my HV software first, but it does not have a search feature--if I wanted a tree design, I cannot perform a search for example. If I do as you suggested, and right click and look at the properties of a PES design it says open with unknown, and a VIP under properties says open with Vsm Plugin GUI. Maybe that is why the details view is nolonger visible for the VIP designs. Thank you for trying to help. :) Sue