I had this machine but hardly used it so gave it to my Grandson and his wife when they got married back in March. Sorry I cannot help you with your problems though. Hugs
I found this video, maybe it helps. Good luck, hugs
Will watch the Youtube video. Thank You.
Has she done all the normal checks-clean out the bobbin area, change the needle and of course rethread? Also try a different spool of thread and a different bobbin. Is this happening in embroidery mode only? I am not familiar with Brother machines (I am a totally Viking girl) but if this continues I think it't time for a trip to the tech. Good luck. Hugs. Nan
I have the machine here with me and yes the first thing I did was clean it out, changed the needle and using all new thread. I have a machine very close to this one so today will check the settings on it and compare. Thank You.