by sewmom 11 Nov 2018

Electronics help please. I download from my ipad and iphone daily to my Dropbox. My phone suddenly started changing the name of the files. For example gingerbread font-g.pes would be File Nov 11, 1 26 37 pm. I can change the name of the file once I get it to my computer or Dropbox but that is highly inconvenient and I won't remember what everything is. My ipad is still saving the correct file name. Any idea as to what happened on the phone and how to fix it please?

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by toogie 12 Nov 2018

I can't help for sure but know if anyone can it will be rescuer below. I took my USB stick with me on the trip, thinking I could save my files that way. Pc was different than my home pc so dumb me, could not find how the way to do it. So I opened a Dropbox account and thought I saved it there. Who knows. I didn't get time to do anymore when my niece had to leave suddenly so when I got home, my email from Dropbox wanted me to click on to activate account. Oh well, I can live with missing out because I cannot understand electronic. I guess you can't teach this old dog new tricks!
Hope you get your phone fixed.-Toogie

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by rescuer Moderator 11 Nov 2018

I will add more options as I have time. Let me know if any of them work. I don't use iPhone, so I can only guess what might work.

5 comments
sewmom by sewmom 11 Nov 2018

I saw that one too but it's talking about very old ios updates. My phone has all the latest updates and as far as I can tell an update didn't happen between the time it was fine and the time it changed the name.
I'm thinking there might be a setting that can be fixed?
I appreciate anything else you find.
Thank you!

sewmom by sewmom edited 11 Nov 2018

I went ahead and posted a question in the DropBox forum.

rescuer by rescuer 11 Nov 2018

No answer here -- but you're not alone with the issue. You might want to check: https://www.dropboxforum.com/t5/M...

sewmom by sewmom 12 Nov 2018

Thank you.

sewmom by sewmom 12 Nov 2018

Drpobox support has replied to me so I will work with them.

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