by gerryb 06 Nov 2017

I have sent an email to emblibrary but don't have any hopes they will change their upcoming policy. Maybe all of you that have gotten the message about not being able to access the site after 12/1, and yes it is legit, could send one also. You do have to go thru a bunch of stuff to get the message off!! Anyone on here actually know the owners? I love emblib, but can not imagine them not having a strong security of their own that would catch any of our problems coming thru. Breaks my heart that we can't continue with them when some of us have been with them for years.

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by Patricia109 08 Nov 2017

Read some way down - whew! I have just bought stuff from EmbLibrary and had no problems, but then I have a hubbie who is gadget nuts, so we have the latest or almost the latest in technology on our computers and phones.
That is one thing about using computers - do not get too comfortable with the version you have now - as tomorrow/next month/year it will be out of date.
Good luck to those seeing that message on updating your systems.

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by meganne 08 Nov 2017

Gerryb, please read my answer to Raelene as it is the best way to keep what you have, keep doing what you're doing, but with the barest minimum outlay possible.
And YES, it is what I have done.
hugs n roses, Meg

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by maggiecal 07 Nov 2017

I did ask the day this was posted before I knew it was about Vista - here is EL's reply: "Hi Maggie,

Thank you for writing, and I appreciate you reaching out!

Some customers are seeing a particular error message because we have detected that the web browser they are using to shop the site is no longer supported by the manufacturer, and no longer secure. In order to protect our customers' personal information, we have to update the Embroidery Library website to keep with current recommended security standards. (Since these standards are being widely adopted, they may notice similar messages from banks and other ecommerce websites.)

In order to get the message off and continue accessing their secure pages after 12/1, they’ll simply have to update their internet browser to a more recent version. Unfortunately, it’s not something that we can control on our end – we’re just alerting our customers so they don’t get blindsided on 12/1 if they haven’t updated their browsers yet.

Thank you for offering to share this on the cuteembroidery.com community page – the more customers we can prevent this inconvenience for the better!

Kind regards,
Katrina
Embroidery Library
Support@emblibrary.com
www.emblibrary.com

1 comment
meganne by meganne 08 Nov 2017

Me too, Maggiecal. MS Operating Systems weren't mentioned originally so thank you for clearing it up for everyone.

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by pennyhal2 07 Nov 2017

This "you have to buy a new computer to gain access" to a site simply makes me crazy. It's a good way for the computer industry to sell more products. I used to love EL, but now I rarely buy from them.

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meganne by meganne 08 Nov 2017

Penny, very annoyingly for some of us, software developers need to keep upgrading and improving their software as people require (demand) more and more features. Software and Hardware engineers have to live so have to be paid, and so we have this vicious cycle of buying scrapping and buying again.
Please read my message to Raelene and contact me if I can help in any way.
Huge hugs, Meg

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by maggiecal 07 Nov 2017

Yikes - how many folks don't read comments before posting (we solved it people!). Anyhoo, with the Vista thing keep in mind that Embroidery Library made sure to give folks early warning - I'd be more pissed at the other vendor shopping carts you won't be able to use by the end of the year and they won't have warned anyone - the old don't shoot the messenger (especially if it's something you need to know).

I too hate expenses not planned for - but at least laptops with an OS are getting less and less expensive and there should be good Black Friday sales in the U.S.

1 comment
sewtired by sewtired 07 Nov 2017

Thanks for all your clear information in this and the other posts below. I always find things make more sense if I read the original post (especially if it's a question) and then head straight to the bottom and work my way up. There's a lot to be said for chronological order.

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by cooperal edited 07 Nov 2017

I frequent EmbLib often and have not received this type of notice. Will have to check it out. Avis

P.S. I just checked the site and could find nothing in the messages to indicate this! When did you gals get this notice? Messages are deleted after about 30 days so it may be older than that.

2 comments
rescuer by rescuer 07 Nov 2017

It is only shown to those with older browsers -- like the ones that work with Vista and older operating systems. None of the rest of us see it.

rescuer by rescuer 07 Nov 2017

Only users that still have Windows Vista will see the notice.

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by meganne 07 Nov 2017

Sorry, but this is very confusing.
I, for one, have received no email from EmbroideryLibrary saying the site would no longer be available.
I just logged in and could see no notification of this in the Message Centre.
Now my interest is really piqued.
I hope you haven't been into a hacked or mockup site.

2 comments
rescuer by rescuer 07 Nov 2017

Embroidery Library confirmed this as true. If you are using an old web browser (the older systems running Vista cannot get the most recent updates) then message will display warning you. Banks and other similar websites are using this. All eCommerce websites will soon have the same display.

meganne by meganne 08 Nov 2017

No wonder so many people were confused, they obviously didn't receive or see any message because they're not running on old operating systems.

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by raels011 07 Nov 2017

I am running XP and have had no message and just been on and downloaded

1 comment
meganne by meganne 08 Nov 2017

Gee Raelene, how come you are so blessed, XP is way older than Vista. LOL!!!

Seriously though, XP is no longer safe to use for any internet connection, regardless of which Anti-virus - Internet protection you use, XP is no longer supported by Microsoft at all, so any protection you are running is equivalent to putting deadbolts on your doors then leaving all your windows (no pun intended) wide open.

Please be aware using XP for any internet leaves you completely exposed to viruses, malware, hackers, scammers and identity theft.

My suggestion:
if you have software that only runs on XP and you can't afford, or don't want, to upgrade it, then keep it, BUT, disconnect the computer TOTALLY from the internet and keep it totally separate.
Buy yourself a cheapy laptop to use solely for the internet and also invest in a trusted Internet Protection software program.
You can use a USB stick to transfer anything you need to your old machine, after you have run a virus/malware scan on them.
If you don't like the look of Windows 7 or 10, there are ways of altering the look and feel, so contact me and I will assist you.
It worries me that you are using XP online.

Huge hugs n love, Marg

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by shirl4146 06 Nov 2017

If you're running an old system such as Vista, there are many places that no longer support it. You need a newer computer.

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by lildoll2 06 Nov 2017

SOUNDS LIKE ITS GOODBYE EMB. LIBRARY FOR ME , I COULD NOT GET ON THE SITE ALL DAY . SCAM OR NOT , I WON'T BE ON ANYMORE, IVE GOT TO MUCH ON MY PLATE RIGHT, I HATE COMPUTERS!!! GOOD LUCK ... DORIS

1 comment
rescuer by rescuer 06 Nov 2017

Doris, there was trouble all over the USA with the internet. I wonder if it was the internet that caused the issue today for you. I am sorry things are so difficult for you right now. Sending healing hugs your way.

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by rescuer Moderator 06 Nov 2017

Have you tried using a different web browser? Try Google Chrome or Firefox. If the site no longer shows the 12/1 announcement, you may have your answer. That said, they are doing it to protect the users from having their info stolen and used. When the internet updated to require the https instead of http -- changes began.

2 comments
rescuer by rescuer 06 Nov 2017

So I just read that Chrome and Firefox will end their support for Vista at the end of the year. That leaves Opera for a browser. Not my first choice, but it would be better than no internet -- right??

jrob by jrob 06 Nov 2017

Thank you so much for keeping us all informed about what's going in "techy world". I'd be lost without you!

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by sewmom edited 06 Nov 2017

I haven't seen a message. Can you tell us exactly what it said? I don't understand the change. They will not have a site at all?

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by maggiecal 06 Nov 2017

I'll add - that they probably don't have their own web server - but use other hosts and carts (it would require quite the employee base to do it all). I don't think they can change this decision, most likely it's whoever hosts their site's decision and I'm guessing all shopping cart host sites will jump on this bandwagon. I don't mean to sound abrupt, but I'm guessing if you want to continue to use the web you'll have to find a way to update.

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by maggiecal 06 Nov 2017

Ok - Microsoft pulled support for Vista around first quarter and is no longer doing security updates - it's a 10 year old OS. Their not doing security updates does create a risk. It's unfortunate - but I have an old MAC in the office that still works but can't get on the web as their OS's stopped supporting a chip in it. 10 years is not a bad run for an OS - MAC does updates about every year and it's a much shorter time for them discontinuing it. https://support.microsoft.com/en-... At some point you'll have to update or you won't be able to get to anything on the web.

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by gerryb 06 Nov 2017

It's not the Christmas Club. It is the fact that my computer runs on VISTA. Anyone else here running Vista that has gotten the message...I know 2 of us have.

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by dragonflyer 06 Nov 2017

Hmmm...I have not seen nor heard about this message...I have checked my message center...what is the reason they have given you for not allowing you access after December 1?

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by maggiecal 06 Nov 2017

I just checked the message center on the site and so far I have no messages referencing what you're talking about there or in email. Christmas Club ends in December - you weren't reading a message about that, right? Deb retired - I believe due to illness, Kenny is still there, it's an employee owned company - they're ll part owners. When I've written to support, I always get an email back in a day or two. Is it something specific to your webhost or payment method? You could get a free Gmail id and use Paypal if that's the case. I'll keep an eye out for a message but haven't seen anything of this sort yet. support@emblibrary.com.

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