by pennyhal2 04 Oct 2017

I just need to vent.


I got a Babylock Journey 1 1/2 years ago. It worked perfectly for one year. Then it had an awful thread nest. since then, I keep getting nests, breaking needles, poor tension control, shredding thread, and terrible results. I cannot get the shop to fix the problem. I'm being told that I'm not using the right needle combo, my tension is not right (but they told me to not mess with the tension), I'm not using the right stabilizer/fabric combo, etc. etc. etc....This machine worked perfectly for one year. I've had this machine in the shop 5 times since May. Never had a problem before this. "Nothing is wrong with this machine" is their mantra. For such an expensive machine, it needs to work perfectly. I'm soooo upset/angry/sick over this. Maybe I can find another shop that will work on this machine. I'm just soooo tired of shops not being able/or willing to fix the machine.

There. I feel better.

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by sewdoctor 05 Oct 2017

My advice is contact Babylock direct....they would like to know about your problem and the fact that their dealer is not being more cooperative.

1 comment
sewdoctor by sewdoctor 05 Oct 2017

Sorry I should have read further down, This has already been suggested.

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by dragonflyer 05 Oct 2017

Hmmm, just another thought...5 times in for repair in less than 5 months...not sure where you are, but is their a lemon law in effect where you live? I live in California, and we do have a lemon law that protects consumers in cases like this...

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by mrskiki 05 Oct 2017

Sounds like a "lemon" to me. You need to contact Babylock directly to get this resolved. If it can't be fixed they need to replace the machine. I know with HusqvarnaViking, if they local shop can't get it, it goes to headquarters. I feel your frustration. Good luck. Hugs. Nan W

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by kustomkuddle 04 Oct 2017

I had that problem a couple months after purchasing by Husqvarna Ruby. When I took it in, it turned out that the top tension gauge had malfunctioned. They replaced it and I haven't had any more problems. Knock on wood. :) Hope you find a solution.

1 comment
pennyhal2 by pennyhal2 04 Oct 2017

I think the top tension is the problem too. I think it got messed up when it had that thread nest. i don't think they want to replace it.

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by abuch 04 Oct 2017

have you got 2 or 3 machines? had trouble like this once had put a bobbin from another machine in it, could not tell the two kinds apart, after that got new bobbins and marked them on the inside with magic marker. good luck

1 comment
pennyhal2 by pennyhal2 04 Oct 2017

I have 8 machines...but I keep each one's supplies with the machine so I have everything I need right next to me...that doesn't mean I didn't mix them up! So I checked and I can't tell the difference between the bobbins that came with the machine and the new set they gave me when I took it in yesterday as they thought that might be the problem too. I hope it's something simple like that!

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by sewtired 04 Oct 2017

I hope the advice you've been given works for you. So frustrating when products don't perform as they ought to and folks don't take responsibility/pride in their craftsmanship. Glad you feel better for venting, but getting it fixed will be even bette

1 comment
pennyhal2 by pennyhal2 04 Oct 2017

Just having the support of Cuties makes me feel much better!

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by dragonflyer 04 Oct 2017

So sorry to hear this...I would make an appointment with the dealer...take the machine in and have them test the machine with you there...see if it stitches the same...sounds like they are making excuses...it should still be under full warranty so any Baby Lock dealer should be able to help you...let us know how it goes...

1 comment
pennyhal2 by pennyhal2 04 Oct 2017

Great idea. I set this up for Friday. The store has two sites. The machine is at one site. I'm going to the other site where a gal there understands. We are going to stitch a design out on a machine they have there and see how well it stitches out. When I get my machine back, I'm taking it right to the gal and we will do a test stitch on my "repaired" machine and see how they compare.

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by bigeyes618 04 Oct 2017

I have 2 Emb machines of Babylock & a Serger. I took an older one in and showed them it was messing up & took my thread nest & etc (samples). They said it was lemon and traded me with a new machine. I've had no problems w/the new one. Fine a good dealer or call the company. I'm attaching their web address for you to get in contact w/them: http://www.babylock.com/contact-u...

2 comments
pennyhal2 by pennyhal2 04 Oct 2017

Thanks for the link!

bigeyes618 by bigeyes618 05 Oct 2017

You are very welcomed, Penny. Hope this helped you.

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by pennifold 04 Oct 2017

I do hope you can find someone who can give you the right help and care in getting your machine ‘fixed’ properly. 💕 Chris

1 comment
pennyhal2 by pennyhal2 04 Oct 2017

Me too!

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