My advice is contact Babylock direct....they would like to know about your problem and the fact that their dealer is not being more cooperative.
Sorry I should have read further down, This has already been suggested.
Hmmm, just another thought...5 times in for repair in less than 5 months...not sure where you are, but is their a lemon law in effect where you live? I live in California, and we do have a lemon law that protects consumers in cases like this...
Sounds like a "lemon" to me. You need to contact Babylock directly to get this resolved. If it can't be fixed they need to replace the machine. I know with HusqvarnaViking, if they local shop can't get it, it goes to headquarters. I feel your frustration. Good luck. Hugs. Nan W
I had that problem a couple months after purchasing by Husqvarna Ruby. When I took it in, it turned out that the top tension gauge had malfunctioned. They replaced it and I haven't had any more problems. Knock on wood. :) Hope you find a solution.
I think the top tension is the problem too. I think it got messed up when it had that thread nest. i don't think they want to replace it.
have you got 2 or 3 machines? had trouble like this once had put a bobbin from another machine in it, could not tell the two kinds apart, after that got new bobbins and marked them on the inside with magic marker. good luck
I have 8 machines...but I keep each one's supplies with the machine so I have everything I need right next to me...that doesn't mean I didn't mix them up! So I checked and I can't tell the difference between the bobbins that came with the machine and the new set they gave me when I took it in yesterday as they thought that might be the problem too. I hope it's something simple like that!
I hope the advice you've been given works for you. So frustrating when products don't perform as they ought to and folks don't take responsibility/pride in their craftsmanship. Glad you feel better for venting, but getting it fixed will be even bette
Just having the support of Cuties makes me feel much better!
So sorry to hear this...I would make an appointment with the dealer...take the machine in and have them test the machine with you there...see if it stitches the same...sounds like they are making excuses...it should still be under full warranty so any Baby Lock dealer should be able to help you...let us know how it goes...
Great idea. I set this up for Friday. The store has two sites. The machine is at one site. I'm going to the other site where a gal there understands. We are going to stitch a design out on a machine they have there and see how well it stitches out. When I get my machine back, I'm taking it right to the gal and we will do a test stitch on my "repaired" machine and see how they compare.
I have 2 Emb machines of Babylock & a Serger. I took an older one in and showed them it was messing up & took my thread nest & etc (samples). They said it was lemon and traded me with a new machine. I've had no problems w/the new one. Fine a good dealer or call the company. I'm attaching their web address for you to get in contact w/them: http://www.babylock.com/contact-u...
Thanks for the link!
You are very welcomed, Penny. Hope this helped you.