I say they owe you a new machine. I would be demanding one from Baby lock or the service place. These techs should be certified by Baby Lock. Our techs here are... Babylock has classes they attend to fix these expensive machines. I love my baby lock Elissimo Gold ... Be the squeaky wheel until this is resolved. No excuses for loading the wrong software or getting oil on the camera.
I wish you the best but keep complaining until they right the situation.
If they don't replace you with a new machine I'd be on their door demanding answers. That is just not good enough service Kim. With the price of these machines one would expect first class service or at least replace the machine at no cost to you. I can't believe you've had to travel all those distances each time, that's such a waste of your time. I hope it settles soon for you. Love Chris
I am so sorry for your frustration. That is ridiculous. Hopefully with Baby Locks help you will get it straightened out. I had an issue with the Elissimo once where my dealer (and they are pretty good) could not fix it and they send it to Baby Lock directly.
My heart goes out to you. I hope they fix this mess soon. Hugs.
Babylock are usually very good with their customer service, hopefully you will get it resolved soon now they are involved
Hopefully now that the company is involved, they will quickly resolve your problems.
If it makes you feel , better , I am having trouble also. I took mine in to trouble shoot the shredding thread and breaking. Instead they did a yearly maintenance and never addressed the problem. Now I will have to go back 45 min each way. Kay
So sorry to hear you are having servicing trouble. I was so angry when I had trouble i ripped up my yard and made a flower garden and a vegetable garden. Lol! I still have the vegetable garden.
Oh how frustrating. I can not imagine being without my machine for that long and having to make those long trips. Five times is enough. I would thing it is time for a call to Babylock since the techs trying to fix it can't seem to get it right. It is unbelievable that they would tell you it was fixed not once, but five times-and it wasn't. I am sorry that you are having to go through all this. sending hugs and praying you get a working machine soon.
It's terrible when valuable customers are subjected to substandard service. You shouldn't be a guinea pig at all. Praying you get this all fixed. They should give you a new machine for all the damage they have done.
What a sad story. Like Sue I think they aught to replace your machine. My dealer has certificates hanging in the shop showing who has attended courses for repairing specific machines. I hope that you have told the dealers what you have told us
My heart goes out to you. I also have an Ellisimo and can't imagine being without it. I agree, you brought in a working machine and have done nothing wrong. But what a terrible price you have paid. Do you have the paperwork for all this? I wonder if an email to the home office of Babylock would help. I wish you lived near me. I'd be happy to have you come and use my Lizzie.
You vent away, you've certainly earned the right. Yes, they should give you a new machine, since they are the ones that broke your old one. And all these trips for nothing is expensive and enough to make you pull your hair out. Bless you for your patience.
Went through something like this last year and they finally replaced a part I had suggested replacing early on. Towards the end, I was walking into the store with the machine just saying: "Seven" or "Eight" or "Nine" (number of trips). So sorry for all your "down" days.
Oh Kim, this sounds very wearing on the nerves and the pocket. I do so hope you come right. I agree with Sue - they should give you a new one.
Thanks, Sarah...I agree, but we all know that will never happen...my Ellisimo is eight years old and it has run like a top until these goofballs got their hands on it!
I feel for you. They should give you a shiny new machine!
Yea, wouldn't that be nice! The buggar is that there wasn't anything really wrong with it before the Three Stooges started to "fix" it!
Oh sorry to hear of your dramas. I hope something can be done soon. Are they are covering the costs for some of the issues? Doesn't sound like a cheap fix especially getting oil where it shouldn't go. At least they were decent enough to loan you a machine in the meantime.
Cost is not the issue...I have bumper to bumper coverage for everything....thank goodness....but I wouldn't be paying for their mistakes anyway if I didn't...it's my time and cost for gas for five useless trips that is really bugging me!
Wow thank goodness you have coverage then, we don't have anything for machines like that over here. The only thing they give here is free lessons on how to do basic things on the machine (which is only helpful if the instructor knows what they are doing). I would be annoyed too at the long drives to achieve nothing! I really hope it gets sorted soon for you