by blueeyedblonde 06 Nov 2016

I put this in personal but only got one reply so thought I would try chat.

I need some help. I can't go to my designs from my program as I click on it and then I get an error message. I don't kno what it means?
I thought maybe if I uninstalled my program and then reinstalled it?

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by dragonflyer 07 Nov 2016

Hmmm, I am guessing it is your digitizing software...looks like it might be Janome MBX from the screen shot...try reinstalling it and see if that helps...if that does not, e-mail Janome Software Tech Support at

tech_support@janome-america.com

They should be able to help guide you to a fix....they can also take control of your computer and investigate it further...they have helped me out many times in the past...

1 comment
blueeyedblonde by blueeyedblonde 07 Nov 2016

It's working ok now.
Rescuer sent me some information and also included a link to info given by Zoefzoef some time ago to someone else.
So between the two I am ok for now.

Thank you.

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getEdited - SELECT
by rescuer Moderator edited 07 Nov 2016

It is often a sign you have memory failing in your computer. It is usually an affordable fix.
However, I did find this:
"If you have been getting the access violation at an address error, it means that the software on your system tried to access a protected memory address. The memory address which is protected should not be accessed by the program you are trying to run, except for the program that is currently using it."
You could try re-installing your software.

1 comment
blueeyedblonde by blueeyedblonde 07 Nov 2016

I have no idea what protected address it is trying to access as I haven't done anything different than I ever have.
I will try to reinstall it.
Thank you.
I was going to send you a message as suggested but was busy and am glad you saw this already!

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by asterixsew Moderator 07 Nov 2016

I think if you gave more details it might help your quest for help. I see you are using Wilcom so can you contact anyone there for help? By answering this your question has come back to the top

2 comments
asterixsew by asterixsew 07 Nov 2016

or contact your dealer?

blueeyedblonde by blueeyedblonde 07 Nov 2016

Thanks.

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by Patricia109 06 Nov 2016

Looks like you need an IT person to help with that one.
Doesn't mean a thing to me either. Sorry.
Good luck

1 comment
blueeyedblonde by blueeyedblonde 06 Nov 2016

No problem - always worth a try.

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by gerryb 06 Nov 2016

Try sending a PM to rescuer and see if she can help you. Many of use don't have a clue what all that means...at least I don't!

1 comment
blueeyedblonde by blueeyedblonde 06 Nov 2016

Thanks. I knew there was someone that was a lot more computer savvy on here but couldn't remember who it was - and it was rescuer!

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