got a design i need help unzipping?.i ordered some designs from SECRETS ON THAT $ SALE, one came in and i don't know what to do with it . it has a white box then 437-4x4 pes zip part ... what does that mean ? i emailed them but no reply yet. all my other ones were ok, they had those little stack of books, i was able to undo them , any help for me please ?don't write back using computer talk ,i won't know what you mean, thank you , doris

thanks for your help, the secrets people emailed me another download, they don't know what happened either, but i got my cute designs... lol doris

3 comments

by spendlove 27 Feb 2016

Thank you for coming back and letting us know!

by babash 28 Feb 2016

Nice to know you have it sorted out.

by crafter2243 29 Feb 2016

I am always happy to see if a problem was solved. Thank you for letting us know.

I work on a mac and it happens to me when the download was not completed just in part - normally happens when my internet signal is interrupted. Best would be to re-download.

I have Jzip program on my comp. it does all downloads I have needed

Girls, could it have gone to a drop box. lildoll, try downloading it again and see what happens. if it save to my drop box or save to my computer, choose "save to my computer". I know someone will be able to help you. Kay

Hmmm, it could be a partial zip file...one that got interrupted when downloading...if so, go back and re-download it...or perhaps is is a .rar zip file that would need to be unzipped with a program that could unzip .rar zip files...7-Zip and Embird are two programs that can unzip a .rar zip file...

I think babash made the right suggestion. Go back and download it again. Sometimes the download gets interrupted. See if it looks the same.

Most computers come with a program that unzip files. Zipped files are just a way to send lots of information in a smaller format.

If you right click the folder that needs unzipping then look for something that says unzip or extract all. Click that and then it will ask where you want to save or extract it to, choose where and then you can open the unzipped file. If it no longer has the zip on the icon, you are looking at the right file

I am not a computer person but I hope that helps without too much tech talk.

Try downloading just the one you are having trouble with and see if it works this time. Maybe in a different format if you have a program to change it to the one you use.
I have downloaded free ones at times and got the white box and nothing was in it,